Jamba Juice logo

General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Career development opportunities

Job Description

Vitaligent is a dynamic holding company dedicated to promoting health and happiness across every relationship including our guests, team members, families, and the broader community. With a strong emphasis on wellness, Vitaligent is the proud owner and operator of over 75 Jamba Juice stores across the United States. Jamba Juice is renowned for its fresh juices, smoothies, and a variety of healthy meal options, catering to a health-conscious clientele who seek both quality and nutritional value in their food and beverage choices. As a company, Vitaligent is committed to creating environments where exceptional customer service, operational excellence, and innovative business strategies drive growth and foster positive community engagement.

The General Manager (GM) at Vitaligent plays a pivotal role in maintaining the daily operations and ensuring the overall business success of each Jamba Juice store. This full-time, on-site position requires a committed leader who can effectively manage staffing, drive sales, control operational costs, and uphold top-tier guest experiences. Reporting to the District Manager, the GM is responsible for executing the company’s vision, mission, and values while fostering a positive work atmosphere characterized by teamwork, continuous improvement, and accountability.

The ideal candidate for the GM role is someone who has demonstrated management capabilities either as an Assistant General Manager within the company or through equivalent supervisory experience elsewhere. The General Manager exhibits flexibility and adaptability, capable of leading the store team through constant changes in the fast-paced retail environment. Responsibilities include ensuring adequate shift coverage, supporting and developing staff, maintaining high standards in store maintenance, administration, inventory management, and upholding rigorous compliance with food safety, cash handling, and operational procedures.

The role demands strong leadership skills that emphasize effective communication, performance management, and talent development. The GM is expected to motivate their team by recognizing outstanding achievements and providing ongoing feedback. In addition to managing internal store operations, the GM plays a strategic role by analyzing business trends, implementing sales strategies, and marketing the store to enhance visibility and brand loyalty both within the store and in the surrounding community.

Vitaligent values resilience and accountability. GMs must respond to challenges with confidence and decisiveness, ensuring that operational targets are met while providing a superior customer service experience. The role requires adaptability to different shifts and the ability to work 40-45 hours per week across a range of schedules, including openings, mid-day, and closing shifts. Physical demands are also considerable; the job involves standing for extended periods, frequent lifting and carrying of objects up to 40 pounds, and exposure to varying temperatures and potentially allergenic food products.

Overall, this position offers a rewarding opportunity for a motivated and experienced leader to contribute to a growing company focused on healthy living and community well-being, while advancing their professional management career in a supportive and energetic environment.

Job Requirements

  • Must be at least 18 years of age
  • must be able to work 40-45 hours per week
  • must be able to work a variable of shifts including openings, mid-day shifts, and closing shifts from week to week
  • previous experience as an AGM with the company or commensurate management experience
  • computer skills including some Microsoft software and register skills
  • must have access to reliable transportation
  • must be able to work on-site
  • able to stand for extended periods and lift objects up to 40 pounds
  • able to work in environments with exposure to temperature extremes and allergens

Job Qualifications

  • Previous management experience as an AGM with the company or commensurate management experience
  • strong leadership and interpersonal skills
  • ability to motivate and develop team members
  • effective communication skills
  • proficiency with Microsoft software and cash register systems
  • ability to analyze business trends and implement sales strategies
  • knowledge of food safety and cash handling procedures
  • demonstrated accountability and reliability
  • flexibility to work varying shifts and schedules

Job Duties

  • Understands and communicates the company’s vision, mission and values
  • responsible for maintaining operational excellence in the store
  • responds to direction in an accurate and timely manner and ensures the same compliance from the store team
  • recognizes and rewards outstanding performance of store team members
  • demonstrates effective leadership behaviors and continuously improves leadership skills
  • strives for the ultimate guest service experience in keeping with key performance indicators including surveys, shops, audits, and speed of service
  • ensures store has adequate shift coverage at all times, while adhering to scheduling and labor guidelines
  • supports the training of AGMs, Shift Leads, and Team Members to successfully handle service issues and intervenes when necessary
  • motivates and mentors team members on providing guests with product suggestions and information
  • educates and engages the community and store guests on all products and services
  • adheres to and has knowledge of all company policies and procedures
  • maintains impeccable standards concerning store maintenance, administration, and supplies
  • capable of ordering all operating supplies in a timely and cost-effective manner
  • provides regular performance feedback to all store personnel
  • supports and works with DM/HR on disciplinary action
  • communicates clearly, concisely, and accurately to ensure effective shift operations and the overall operations of the store
  • follows all food safety, cash handling, and operations procedures and policies and ensures that store team members comply
  • meets or exceeds all company compliance audits and evaluations
  • analyzes and measures business trends
  • develops and implements plans to maximize sales and meet or exceed fiscal goals and objectives
  • markets the store and builds the brand from within the four walls and outside of the store
  • performs other duties as assigned by the District Manager

Job Criteria

Experience

Mid Level (3-7 years)


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