Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Professional development opportunities
flexible scheduling
Job Description
WaterWalk Hospitality is a dynamic and rapidly growing hotel management company specializing in the extended stay hotel segment. With a diverse portfolio of hotels located across various states, WaterWalk Hospitality is dedicated to providing unique and memorable guest experiences. Part of the Wyndham family of brands, WaterWalk Extended Stay by Wyndham offers an innovative approach by combining traditional extended stay suites with unfurnished suite options designed for longer stay lengths. This flexibility caters to a broad range of guests including business travelers, relocating families, and long-term project workers, making it a preferred choice in the hospitality industry.
The company's commitment to operational excellence, guest satisfaction, and financial performance has positioned it as a leader in the extended stay sector. WaterWalk Hospitality's culture emphasizes teamwork, high-quality service delivery, and continuous innovation aimed at enhancing guest comfort and loyalty. As the company continues its expansion, it seeks to build a team of passionate professionals who are motivated to contribute to this growth while upholding its core values.
The role of Hotel General Manager at WaterWalk Jacksonville is a pivotal leadership position responsible for managing the overall operations, guest services, and financial health of the property. The General Manager will be entrusted with ensuring that the hotel operates smoothly and profitably, maintaining high standards across all departments including front desk, housekeeping, maintenance, and sales. This includes enforcing brand standards to deliver consistent and exceptional guest experiences that align with guest expectations and company objectives.
The ideal candidate must have a seasoned background in hotel management with proven expertise in budget management, cost control, and revenue optimization strategies such as CPOR (Cost Per Occupied Room) and labor management. Demonstrating strong leadership skills, the General Manager will lead, mentor, and motivate a diverse team to foster a positive and collaborative work environment. Responsibilities also encompass full accountability for hiring, onboarding, retention, and performance management of the staff, as well as ensuring compliance with wage and hour laws, company policies, and scheduling best practices.
Furthermore, the General Manager will work closely with sales and revenue management teams to develop strategic sales initiatives, maintain strong community and local business relations, and optimize occupancy, Average Daily Rate (ADR), and Revenue Per Available Room (RevPAR). The position requires an analytical mind capable of interpreting standard industry reports, conducting quality assurance audits, and implementing corrective actions to improve service delivery continuously.
Health and safety compliance is another critical area of focus, requiring regular training and adherence to protocols that safeguard guests and employees. The General Manager will also maintain effective communication with corporate leadership, providing detailed reports and updates on the hotel's performance, challenges, and key initiatives.
Overall, this full-time role offers a competitive compensation package and the opportunity to lead a thriving property within a prestigious hospitality group. Candidates passionate about driving operational success, elevating guest satisfaction, and fostering team engagement are encouraged to apply for this rewarding leadership position at WaterWalk Jacksonville.
The company's commitment to operational excellence, guest satisfaction, and financial performance has positioned it as a leader in the extended stay sector. WaterWalk Hospitality's culture emphasizes teamwork, high-quality service delivery, and continuous innovation aimed at enhancing guest comfort and loyalty. As the company continues its expansion, it seeks to build a team of passionate professionals who are motivated to contribute to this growth while upholding its core values.
The role of Hotel General Manager at WaterWalk Jacksonville is a pivotal leadership position responsible for managing the overall operations, guest services, and financial health of the property. The General Manager will be entrusted with ensuring that the hotel operates smoothly and profitably, maintaining high standards across all departments including front desk, housekeeping, maintenance, and sales. This includes enforcing brand standards to deliver consistent and exceptional guest experiences that align with guest expectations and company objectives.
The ideal candidate must have a seasoned background in hotel management with proven expertise in budget management, cost control, and revenue optimization strategies such as CPOR (Cost Per Occupied Room) and labor management. Demonstrating strong leadership skills, the General Manager will lead, mentor, and motivate a diverse team to foster a positive and collaborative work environment. Responsibilities also encompass full accountability for hiring, onboarding, retention, and performance management of the staff, as well as ensuring compliance with wage and hour laws, company policies, and scheduling best practices.
Furthermore, the General Manager will work closely with sales and revenue management teams to develop strategic sales initiatives, maintain strong community and local business relations, and optimize occupancy, Average Daily Rate (ADR), and Revenue Per Available Room (RevPAR). The position requires an analytical mind capable of interpreting standard industry reports, conducting quality assurance audits, and implementing corrective actions to improve service delivery continuously.
Health and safety compliance is another critical area of focus, requiring regular training and adherence to protocols that safeguard guests and employees. The General Manager will also maintain effective communication with corporate leadership, providing detailed reports and updates on the hotel's performance, challenges, and key initiatives.
Overall, this full-time role offers a competitive compensation package and the opportunity to lead a thriving property within a prestigious hospitality group. Candidates passionate about driving operational success, elevating guest satisfaction, and fostering team engagement are encouraged to apply for this rewarding leadership position at WaterWalk Jacksonville.
Job Requirements
- Bachelor's degree in hospitality management, business administration, or a related field
- Proven experience as a General Manager in hotel management
- Strong business acumen in financial management
- Excellent leadership and interpersonal skills
- Knowledge of hotel management software and systems
- Ability to develop and manage budgets
- Proven skills in revenue optimization and cost control
- Strong analytical and problem-solving capabilities
Job Qualifications
- Bachelor's degree in hospitality management, business administration, or a related field
- Advanced degree or industry certifications are a plus
- Proven experience as a General Manager in the hotel industry
- Strong business acumen and financial management skills
- Excellent leadership and interpersonal abilities
- Familiarity with hotel management software and systems
- Ability to create and manage action plans to drive performance improvement
- Strong analytical, strategic, and problem-solving skills
Job Duties
- Oversee all aspects of hotel operations including front desk, housekeeping, and maintenance
- Implement and uphold brand standards to ensure consistent and high-quality guest experience
- Foster a culture of exceptional guest service and satisfaction throughout the hotel
- Address guest concerns promptly and implement measures to enhance overall guest experience
- Develop and manage the hotel budget ensuring financial goals are met
- Implement cost control measures through CPOR and labor management as well as revenue optimization strategies
- Lead, motivate, and mentor hotel staff to achieve excellence in performance
- Foster a positive and collaborative work environment
- Full accountability for hiring, onboarding, and retention of property team members
- Drive engagement, culture, and morale
- Conduct performance reviews, coaching, and corrective action
- Ensure compliance with wage and hour laws, scheduling practices, company policies and SOPs
- Partner with HR on investigations, leaves, accommodations, and employee relations
- Collaborate with the Director of Sales to drive revenue through effective sales strategies and marketing initiatives
- Develop and maintain relationships with local business partners and the community
- Partner with Revenue Management on occupancy, ADR, RevPAR performance, length-of-stay strategy, mix of furnished vs unfurnished inventory, weekly/monthly forecasting and demand planning, accountability for budget vs actual performance
- Conduct regular inspections and audits to ensure adherence to brand standards and quality assurance
- Implement corrective actions as needed
- Ensure compliance with health and safety regulations, implementing protocols to maintain a safe environment for guests and staff
- Conduct regular training on safety procedures
- Prepare and present regular reports to corporate leadership on the hotel's performance
- Communicate effectively with all stakeholders providing updates on key initiatives and challenges
- Utilize expertise in analyzing and interpreting data from standard industry reports to inform decision-making
- Create and manage action plans at both corporate and property levels to identify root-cause issues and drive performance improvement
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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