General Manager

Fort Myers, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

flexible schedule

Paid Time Off

Referral program

employee discount

Paid training

Job Description

IHOP has been a beloved dining establishment since 1958, known for its welcoming atmosphere and delicious breakfast offerings. For over six decades, IHOP has been the go-to place where people connect over meals, enjoy study breaks, grab bites before or after sporting events, and create memorable moments. The company culture is vibrant and customer-focused, with a signature smile that is reflected not only in the customer service but also recently incorporated into the brand's logo as a symbol of warmth and friendliness. IHOP's commitment to excellent guest experiences and community engagement has made it a staple in casual dining across the country.

IHOP is currently seeking a dedicated General Manager to lead the operation of an assigned restaurant unit. This full-time, on-site role is integral in driving the restaurant's success through effective management of financial objectives, marketing strategies, guest services, and human resource initiatives. The General Manager will be responsible for the overall performance of the unit, ensuring adherence to IHOP's standards for quality, safety, and customer satisfaction. This position requires a dynamic leader who can motivate and develop a team, implement company policies, oversee food safety compliance, and handle administrative tasks efficiently. Strong leadership skills and a background in managing casual dining operations are essential for success in this role.

Job Requirements

No education required
Management experience in casual dining or similar segment of at least 3 years
Must have a valid driver's license
Ability to operate restaurant equipment to include BOH and FOH systems
Ability to manage, motivate, and develop a team
Demonstrated leadership abilities
Ability to stand, walk, sit, use hands to grasp, handle or feel objects, reach with hands and arms, stoop, kneel, crouch, talk or hear, taste or smell
Ability to lift and/or move up to 10 pounds regularly and occasionally up to 30 pounds
Specific vision abilities required including close vision and distance vision

Job Qualifications

Management experience in casual dining or similar segment of at least 3 years
Demonstrated leadership abilities
Experience with managing a profit and loss statement and make adjustments accordingly
Ability to manage, motivate, and develop a team
Must have a valid driver's license
Ability to operate restaurant equipment to include BOH and FOH systems

Job Duties

Execute annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for assigned unit
Recruit, train, develop and retain team members
Conduct on-going coaching and administer the restaurant hourly compensation plan
Deliver performance appraisals
Communicate and enforce company policies
Ensure food safety and presentation is in compliance with SOP standards
Follow and enforce proper register/cash-handling procedures
Implement national and local marketing promotions
Complete all required reports and paperwork
Handle paperwork accurately and on a timely basis
Maintain personnel files with appropriate employment and legal documents
Perform other duties as assigned