General Manager

Guest Services, Inc. is a renowned hospitality management company founded in 1917, recognized as a premier National Park Service concessionaire in the United States. With over a century of experience, the company prides itself on delivering best-in-class services across a broad range of client sites. These include luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation areas, boathouses, marinas, museums, conference centers, senior living communities, health care systems, educational dining facilities, and specialty retail stores. Guest Services, Inc. has built a reputation for outstanding operational excellence, customer satisfaction, and commitment to diversity, equity, and inclusion.

The company is dedicated to constructing an inclusive work environment where every individual can bring their whole self to work. This approach not only fosters a positive and collaborative workplace culture but also ensures the highest level of service for its diverse customer base. Guest Services is an Equal Opportunity employer, welcoming qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

The Recreation General Manager role at Guest Services is a vital leadership position responsible for overseeing all operational facets of the recreation unit. This includes management of dock maintenance, boat slips, equipment, rentals, and property to meet financial targets and company objectives. The manager leads the team to provide exceptional customer service, maintaining high standards of safety, cleanliness, and operational efficiency.

This position requires a proactive leader who can cultivate a motivated team environment by instilling accountability and driving performance. The Recreation General Manager plans and supervises daily operations including labor, sales, and profit forecasting to achieve budget compliance. They recruit, train, schedule, and supervise the unit's staff and management, ensuring a professional and customer-focused team.

Additionally, the role involves maintaining accurate accounting records, managing profit and loss statements, and ensuring secure cash control procedures. Critical to the position is resolving customer inquiries and complaints with professionalism, maintaining the company’s esteemed reputation. The manager is also responsible for facility upkeep including docks and grounds, implementing preventive maintenance programs for infrastructure and equipment, scheduling boats and vessels, managing slip leasing, and enforcing risk management programs.

Physical presence at the job site is essential as the role demands frequent mobility, outdoor work in various weather conditions, and handling equipment and physical tasks of moderate to heavy lifting. The Recreation General Manager is expected to have strong communication skills, administrative capabilities, and demonstrated problem-solving abilities to effectively balance multiple priorities within a dynamic and fast-paced environment.

This is an in-person role located at Guest Services’ recreation units, offering an exciting opportunity for professionals passionate about marine and boating industries to advance their careers with a highly respected company. Benefits include 401(k), dental insurance, employee discounts, health insurance, paid time off, and vision insurance, supporting the well-being and growth of the team members who drive the company’s success.