General Manager

Casper Fermentables is a dynamic and fast-growing bakery and deli located in the vibrant city of Austin, Texas. Known for its commitment to artisan fermentation and community hospitality, Casper Fermentables specializes in crafting high-quality sourdough bagels, house-made kimchi, kombucha, and other fermented delicacies. The establishment embraces traditional fermentation techniques while infusing bold, contemporary flavors that appeal to a diverse and discerning customer base. As a local neighborhood spot, Casper Fermentables prides itself on creating a warm, inviting atmosphere where both customers and team members feel valued and connected. The bakery operates at a high volume and is committed to maintaining exceptional product quality and outstanding guest service at all times, making it a beloved fixture in the Austin food scene.

The General Manager (GM) at Casper Fermentables plays a critical leadership role in the day-to-day operations of the bakery. This position requires a high-energy individual who will oversee both the Front of House (FOH) and Back of House (BOH) teams, ensuring seamless coordination and operational efficiency. The GM acts as the heart of the shop, responsible for delivering excellent customer experiences, maintaining product consistency, managing financial targets, and fostering a positive workplace culture. Reporting directly to the owners, the General Manager is instrumental in scaling Casper Fermentables' operations while preserving the soul and authenticity of the neighborhood bakery.

This role is ideal for those who thrive in fast-paced environments and are passionate about artisanal food and community hospitality. The GM will handle various aspects of the business, including opening and closing procedures, staff hiring and mentorship, cost control, inventory management, vendor relations, and facility maintenance. Key responsibilities also include acting as the main face of the shop during peak hours, skillfully handling customer feedback, and collaborating closely with bakers and fermentation teams to uphold high standards. Candidates with a background in bakery or cafe management, who bring enthusiasm for the craft of fermentation and are familiar with Austin’s unique food culture, will find this opportunity particularly rewarding.

Successful candidates should possess problem-solving skills and remain composed during busy or challenging situations. Proficiency with point-of-sale systems, scheduling software, and common office tools is also critical for managing the operational and administrative dimensions of the role. Casper Fermentables values team players who contribute to a culture of kindness, accountability, and hustle, promoting growth and excellence within the team. This role offers a chance to lead within a rapidly growing company dedicated to quality, community, and innovation in the food industry.