General Manager

Chicago, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $220,000.00 - $250,000.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Plan

Employee Discounts

Professional development opportunities

Job Description

The Westin Michigan Avenue is a distinguished hotel located in the heart of Chicago's Magnificent Mile. Renowned for its commitment to excellent hospitality, the hotel blends a modern, upscale environment with well-being initiatives and guest-focused experiences. As part of the highly respected Westin brand under Marriott International, it upholds a reputation for innovative services and luxurious accommodation. The Westin Michigan Avenue offers guests a destination that balances comfort, style, and a wellness-driven approach, making it a premier choice among travelers and locals alike. This dedication extends beyond guests to include a positive work culture for its associates that encourages growth, engagement, and service excellence.

The General Manager at The Westin Michigan Avenue serves as the visionary leader, steering the hotel toward operational excellence while achieving financial targets and fostering a culture rooted in well-being and innovation. This executive role is integral to setting strategic direction and inspiring high-performing teams across various departments including Rooms, Food and Beverage, Engineering, Sales, and Human Resources. As a member of the Executive Committee, the General Manager is accountable for all facets of hotel performance, ensuring the property consistently delivers on its brand promise and exceeds the expectations of both guests and ownership. This leadership position demands a proactive approach to business, innovative sales and marketing tactics, and a personal commitment to maintaining exceptional guest experiences aligned with the Westin brand values.

The role requires a strategic and operational leader who can continuously refine business plans to drive profitability and enhance market relevance. The General Manager is charged with leading capital planning and property enhancement initiatives to keep the hotel modern, guest-centric, and competitive. They must effectively manage revenue growth by utilizing data-driven forecasting and yield management to maximize room and ancillary revenues. Also critical is the ability to champion comprehensive sales and marketing strategies that diversify revenue streams while establishing and nurturing key client relationships. This includes active participation in sales presentations, client meetings, and property tours.

Moreover, the General Manager cultivates an inclusive, high-performance culture where associates feel empowered and engaged. They oversee the Human Resources function with an emphasis on talent development, compliance, and employee well-being while fostering accountability, collaboration, and service excellence. Leading by example, they coach and mentor department heads and maintain transparency and morale through regular leadership and staff communications. Additionally, the General Manager acts as an ambassador of the hotel within the local community, strengthening brand reputation and visibility through relationships with community leaders, organizations, and industry partners. This leadership role requires a dedicated individual who models professionalism, integrity, and a passion for hospitality, ensuring The Westin Michigan Avenue remains a top destination for guests and a rewarding workplace for its team members.

Job Requirements

Bachelor's degree in hospitality management, business administration, or related field
Minimum of 5 years experience in hotel general management or a senior operational leadership role within a similar hospitality environment
Proven track record of managing multiple departments and delivering financial results
Strong interpersonal and communication skills
Ability to lead and inspire diverse teams
Knowledge of industry-standard property management systems and revenue management software
Familiarity with brand standards and quality assurance protocols
Ability to work flexible hours including evenings, weekends, and holidays
Physical ability to navigate the hotel environment and perform required duties
Legal authorization to work in the country of employment

Job Qualifications

Strong verbal and written communication skills with the ability to read, write, and understand the primary language(s) of the workplace
Proven leadership capabilities with the ability to work independently, lead teams, and operate effectively with minimal direct supervision
Demonstrated financial and analytical acumen, including budgeting, forecasting, revenue management, and familiarity with accounting systems and computer-based tools
Comprehensive understanding of hotel operations, competitive markets, sales strategy, and guest experience management
Ability to evaluate employee performance objectively and coach, develop, and motivate leaders at multiple levels
Advanced problem-solving and decision-making skills with the ability to interpret complex information and operate with general policy guidance
Thorough knowledge of federal, state, and local employment and labor laws, including EEO, wage and hour, workplace safety, and labor relations requirements
Commitment to maintaining high levels of guest satisfaction and contributing to short- and long-term operational and financial goals

Job Duties

Provide dynamic leadership across Rooms, Food and Beverage, Engineering, Sales, and Revenue Management to achieve optimal financial performance, brand standards, and exceptional guest satisfaction
Develop, execute, and continuously refine a forward-thinking strategic business plan that drives profitability, market relevance, and long-term asset value
Lead capital planning and property enhancement initiatives to maintain a modern, well-positioned, and guest-centric environment
Maximize room and ancillary revenue through data-driven forecasting, yield management strategies, and proactive identification of market trends and opportunities
Champion comprehensive sales and marketing strategies that diversify revenue streams and strengthen the hotel’s competitive position
Actively engage in key sales presentations, client meetings, and property tours to build strong relationships and close business
Foster an inclusive, high-performance culture where associates feel empowered, engaged, and inspired to deliver their best
Oversee a proactive and compliant Human Resources function that prioritizes talent development, open communication, and employee well-being
Lead by example—coaching, mentoring, and developing department leaders while reinforcing accountability, collaboration, and service excellence
Conduct regular leadership and associate meetings to maintain transparency, alignment, and morale
Ensure consistently exceptional guest experiences by aligning service delivery with Westin brand values and wellness-driven initiatives
Uphold the highest standards of quality, safety, and legal compliance across all hotel operations
Act as the hotel’s ambassador—both internally and within the broader community—enhancing brand reputation and visibility
Cultivate strong relationships with community leaders, local organizations, and industry partners to enhance the hotel’s presence and influence
Serve as a visible, approachable, and inspirational leader throughout the hotel, modeling professionalism, integrity, and passion for hospitality