Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $110,000.00 - $120,000.00
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Work Schedule

Standard Hours
On-call
Weekend Shifts
Night Shifts
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Benefits

accident insurance
Critical medical supplement insurance
Dental Insurance
Employee assistance program
Employee hotel room discount
Health Insurance
Health savings account
Holiday pay
Life insurance
long-term disability
Paid Time Off
Paid training
Professional development assistance
Vision Insurance

Job Description

Hampton Inn Loyola is a well-established hotel located at 1209 W. Albion Ave, Chicago, IL 60626. As part of the reputable Hampton Inn brand, this hotel is known for delivering quality accommodations and exceptional hospitality services to guests from around the world. Being a select-service hotel, Hampton Inn Loyola focuses on offering guests a comfortable and convenient stay with attentive customer service, modern amenities, and a friendly environment. This hotel is committed to upholding brand standards and providing memorable experiences to every guest that walks through its doors. The organization values diversity, equity, and inclusion, fostering a workplace culture that is welcoming, fair, and supportive to every team member regardless of background or personal characteristics. Employees at Hampton Inn Loyola enjoy a dynamic work environment that inspires creativity, career growth, and well-being, backed by a comprehensive benefits package.

The position of General Manager at Hampton Inn Loyola is a full-time role offering a competitive salary range between $110,000 and $120,000 per year. The schedule includes 8-hour shifts from Monday to Friday with additional requirements to work night shifts, holidays, and weekends to ensure smooth hotel operations around the clock. The General Manager plays a critical leadership role in overseeing all aspects of the hotel’s operations, including financial management, team development, sales and marketing strategies, compliance, and guest satisfaction. This role demands an experienced individual who excels at managing a diverse team, driving profitability, and fostering a positive and professional hotel environment.

In this position, the General Manager will lead a variety of key initiatives to maintain and exceed brand standards while enhancing the guest experience. Responsibilities include analyzing financial performance to maximize revenue, preparing and monitoring budgets, and implementing marketing plans that respond to changing market conditions. The manager will work closely with department heads across housekeeping, maintenance, food service, and sales to set operational goals and ensure efficient, profitable operations. Human resources duties such as recruiting, training, coaching, and disciplinary actions fall under the General Manager’s purview to build a motivated and high-performing team. Compliance with federal, state, and local laws including safety regulations is paramount to safeguard the hotel’s assets and maintain a secure environment.

A vital aspect of this leadership role is the ability to respond swiftly to guest requests, ensuring satisfaction and fostering loyalty among visitors. The General Manager embodies the hotel’s philosophy and policies, promoting these values both internally and externally. This role requires strong organizational, communication, and customer service skills, combined with a passion for hospitality excellence.

Overall, this career opportunity provides an exciting chance to build a legacy of hospitality in a supportive, engaging, and growth-focused environment at Hampton Inn Loyola. The company encourages creativity, personal authenticity, and continuous professional development. By joining the team, the successful candidate gains access to extensive benefits including comprehensive health and dental insurance, life and disability coverage, paid time off, employee discounts, and training programs designed to support long-term career success. Hampton Inn Loyola welcomes candidates who are ready to thrive in a fast-paced, guest-focused setting while prioritizing inclusivity and well-being across the workforce.

Job Requirements

  • Four-year college degree or equivalent experience in the hotel hospitality field
  • 5-10 years of hotel managerial experience with 2-5 years as General Manager in a full-service or select-service upper mid-scale property
  • Alcohol awareness certification
  • General Manager certification as required by franchise
  • Strong leadership and communication skills
  • Attention to detail and strong organizational abilities
  • Customer service skills
  • Computer and accounting knowledge
  • Ability to work well under pressure and handle a flexible schedule including weekends and holidays

Job Qualifications

  • Four-year college degree or equivalent experience in the hotel hospitality field
  • 5-10 years of hotel managerial experience with 2-5 years as General Manager in a full-service or select-service upper mid-scale property
  • Alcohol awareness certification
  • General Manager certification as required by franchise
  • Strong leadership and communication skills
  • Attention to detail and strong organizational abilities
  • Customer service skills
  • Computer and accounting knowledge
  • Ability to work well under pressure and handle a flexible schedule including weekends and holidays

Job Duties

  • Analyze financials to drive revenue and future profitability
  • Create and monitor the annual budget ensuring the hotel meets financial targets
  • Establish performance and development goals for team members
  • Provide mentoring coaching and regular feedback to enhance performance
  • Manage human resources functions including interviewing training coaching counseling and discipline
  • Work with executive management housekeeping maintenance restaurant and sales to develop goals and operational objectives
  • Ensure all departments are profitable and maintain strong working relationships
  • Protect hotel assets through a preventative maintenance program
  • Create local and national marketing plans and pricing strategies
  • Actively participate in sales discussions meetings and plans
  • Respond quickly to changing market conditions and revise strategies accordingly
  • Ensure compliance with all federal state and local laws including OSHA EEOC Wage Hour and Health laws
  • Maintain a safe and secure environment for guests colleagues and hotel assets
  • Ensure overall guest satisfaction by responding quickly to guest requests and following up to ensure satisfaction
  • Promote hotel policies and philosophies to employees and guests through direct and indirect interaction
  • Perform any other tasks duties as assigned by the manager supervisor

Job Criteria

Experience

Expert Level (7+ years)


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