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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible scheduling
Job Description
NBB is a renowned company in the beer and hospitality industry, celebrated for its unique brands, rich history, and dedication to delivering exceptional guest experiences. The organization prides itself on maintaining a strong cultural identity and deep knowledge of the brewing process, ensuring that every product and service reflects the highest standards in quality and customer satisfaction. Operating in a dynamic and fast-paced environment, NBB blends a passion for brewing excellence with innovative marketing and branding strategies to captivate discerning patrons. Known for fostering an inclusive and professional workplace, the company supports employee development and embraces cutting-edge business practices to... Show More
Job Requirements
- Three years of team management and customer service experience
- Exceptional customer service skills and abilities
- Clear and effective communication skills
- High level interpersonal and mediation skills
- Knowledge of NBB brands, history, process, culture, and beer industry
- Knowledge of marketing and branding practices
- Knowledge of Windows OS and Microsoft Office
- Working knowledge of financial statements
- Advanced verbal and written communication skills
- Understanding of legal alcohol service requirements
- Knowledge of brewing processes and NBB beers
- Ability to work nights and weekends
- Ability to stand and walk for long periods
- Ability to lift up to 40 pounds
- Ability to bend, reach, stoop, twist, and use hands and arms continuously
- Ability to work in fast-paced environment
Job Qualifications
- Three years of team management and customer service experience
- Exceptional customer service skills and abilities
- Ability to communicate clearly and effectively with all managers, employees, guests, and purveyors at all business volume levels
- High level interpersonal and mediation skills
- Ability to deal with difficult situations and resolve matters appropriately and effectively
- Thorough knowledge of all NBB brands, history, process, culture, and the beer industry
- In depth knowledge of marketing and branding practices and procedures at NBB
- In depth knowledge of Windows OS and Microsoft Office
- Working knowledge of financial statements
- Advanced verbal and written communication and public speaking skills
- Thorough understanding of legal requirements for serving alcohol
- Knowledgeable in brewing processes and NBB beers
Job Duties
- Oversee and direct day to day operations onsite averaging 40-45 hours per week
- Facilitate strategic priorities, departmental goals, initiatives, and performance work objectives management while seeking process improvements for both FOH and BOH
- Ensure efficient and profitable business performance of the restaurant and optimal utilization of staff and resources
- Oversee staff scheduling and temp labor use for FOH and BOH
- Oversee and report on budgeting and department finances, managing profitability and allocating resources
- Oversee inventory management for FOH and BOH
- Manage staff hiring and performance, provide training and mentoring, and facilitate professional development
- Develop and implement marketing, advertising, public and community relations programs, evaluate program results, and monitor changing demands
- Integrate sales and branding campaigns into the restaurant aesthetic and experience
- Maintain high standards of food, service, health, and safety, upholding legal requirements
- Manage upkeep and care of equipment, arranging for repairs, contracts, and services
- Act as an active member of FOH and BOH teams as needed
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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