General Manager

San Francisco, CA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

flexible scheduling

Job Description

NBB is a renowned company in the beer and hospitality industry, celebrated for its unique brands, rich history, and dedication to delivering exceptional guest experiences. The organization prides itself on maintaining a strong cultural identity and deep knowledge of the brewing process, ensuring that every product and service reflects the highest standards in quality and customer satisfaction. Operating in a dynamic and fast-paced environment, NBB blends a passion for brewing excellence with innovative marketing and branding strategies to captivate discerning patrons. Known for fostering an inclusive and professional workplace, the company supports employee development and embraces cutting-edge business practices to stay ahead in the industry.

The role of Front of House (FOH) and Back of House (BOH) Manager at NBB is a pivotal leadership position responsible for overseeing the day-to-day restaurant operations while driving profitability and superior customer service. This full-time role demands a hands-on manager who can efficiently lead both FOH and BOH teams, ensuring seamless integration and collaboration between all departments. The manager will be instrumental in executing strategic priorities, setting departmental goals, and continuously seeking process improvements to enhance operational efficiency. Key responsibilities include staff scheduling, inventory and budget management, talent development through mentoring and training, and maintaining high standards of food quality, service, health, and safety. Additionally, the role entails active participation in marketing, advertising, and community relations to attract and retain patrons, integrating sales and branding campaigns into the restaurant's look and feel.

Successful candidates must possess a strong knowledge of NBB’s brands, culture, and the beer industry, coupled with an understanding of legal requirements related to alcohol service. This manager will also be responsible for handling equipment maintenance, vendor relationships, and acting as a key liaison to ensure ongoing business performance. The role requires exceptional customer service skills, advanced communication abilities, strong financial acumen including working knowledge of financial statements, and a commitment to fostering a positive team environment. Physical demands include the ability to work extended periods standing and walking within the restaurant and office settings, including nights and weekends. The position involves 0-10 percent travel and offers an opportunity to significantly impact NBB’s guest experience and operational success.

Job Requirements

Three years of team management and customer service experience
Exceptional customer service skills and abilities
Clear and effective communication skills
High level interpersonal and mediation skills
Knowledge of NBB brands, history, process, culture, and beer industry
Knowledge of marketing and branding practices
Knowledge of Windows OS and Microsoft Office
Working knowledge of financial statements
Advanced verbal and written communication skills
Understanding of legal alcohol service requirements
Knowledge of brewing processes and NBB beers
Ability to work nights and weekends
Ability to stand and walk for long periods
Ability to lift up to 40 pounds
Ability to bend, reach, stoop, twist, and use hands and arms continuously
Ability to work in fast-paced environment

Job Qualifications

Three years of team management and customer service experience
Exceptional customer service skills and abilities
Ability to communicate clearly and effectively with all managers, employees, guests, and purveyors at all business volume levels
High level interpersonal and mediation skills
Ability to deal with difficult situations and resolve matters appropriately and effectively
Thorough knowledge of all NBB brands, history, process, culture, and the beer industry
In depth knowledge of marketing and branding practices and procedures at NBB
In depth knowledge of Windows OS and Microsoft Office
Working knowledge of financial statements
Advanced verbal and written communication and public speaking skills
Thorough understanding of legal requirements for serving alcohol
Knowledgeable in brewing processes and NBB beers

Job Duties

Oversee and direct day to day operations onsite averaging 40-45 hours per week
Facilitate strategic priorities, departmental goals, initiatives, and performance work objectives management while seeking process improvements for both FOH and BOH
Ensure efficient and profitable business performance of the restaurant and optimal utilization of staff and resources
Oversee staff scheduling and temp labor use for FOH and BOH
Oversee and report on budgeting and department finances, managing profitability and allocating resources
Oversee inventory management for FOH and BOH
Manage staff hiring and performance, provide training and mentoring, and facilitate professional development
Develop and implement marketing, advertising, public and community relations programs, evaluate program results, and monitor changing demands
Integrate sales and branding campaigns into the restaurant aesthetic and experience
Maintain high standards of food, service, health, and safety, upholding legal requirements
Manage upkeep and care of equipment, arranging for repairs, contracts, and services
Act as an active member of FOH and BOH teams as needed
Perform other duties as assigned