General Manager

Twistee Treat is a well-established and beloved ice cream franchise known for its unique and delicious frozen treats served directly to customers through its signature ice cream cones. The company prides itself on creating memorable customer experiences in a fun, friendly environment that promotes both exceptional product quality and community engagement. As a growing brand within the fast-food sector, Twistee Treat focuses heavily on providing superior customer service, maintaining high standards of cleanliness, and fostering a positive work atmosphere for its employees. Their commitment to leadership development reflects their dedication to operational excellence and employee satisfaction, making them a desirable employer for individuals seeking a dynamic management role in the food service industry.

The role of General Manager at Twistee Treat is critical to the ongoing success of its stores and the overall brand. This full-time leadership position entails managing day-to-day operations, providing effective leadership and guidance to the store team, and ensuring adherence to company policies and standards. The General Manager is entrusted with the responsibility of upholding the brand’s core values through the TRED leadership model which emphasizes Training, Recognition, Education, and Development. Training involves ongoing coaching to motivate and steer team members towards achieving store goals. Recognition focuses on encouraging positive behaviors by publicly praising employees, fostering a culture of appreciation. Education is about continuous learning from guests, colleagues, and leaders to strengthen the business, while Development means consistently offering constructive feedback to help team members grow professionally.

General Managers at Twistee Treat are expected to maintain the highest levels of friendliness and cleanliness in their store, ensuring an optimal customer experience while managing financial performance such as cash handling, deposits, inventory control, purchasing, and payroll validation. They must also adhere to labor law compliance and be proficient with computer systems used in store operations. General Managers work an average of 45 to 50 hours per week, primarily scheduled during peak business hours such as weekends and evenings, which are crucial for driving revenue. The position requires physical activity including lifting inventory weighing up to 15-20 pounds and active involvement in stocking and organizing the store.

Moreover, General Managers must demonstrate scheduling flexibility by working at least two weekend evenings each week in rotation, and participating heavily in closing shifts during peak days. Strict scheduling control is emphasized, with the policy requiring all schedules to be submitted weekly for approval by higher management, and any changes must be authorized to maintain store efficiency. Twistee Treat also mandates a Food Safety Manager Certificate as a prerequisite to ensure all operations comply with health and safety standards.

Additional requirements include passing background and credit checks, possessing a valid driver's license, and being authorized to work in the United States. Although a college degree is preferred, Twistee Treat values practical experience combined with education as an acceptable qualification. Bilingual abilities are considered a plus to better serve diverse communities. Twistee Treat uses E-Verify to ensure employment eligibility for all new hires, reinforcing their commitment to compliance and integrity.

This General Manager role offers an excellent opportunity for motivated individuals to take on a key leadership function in an engaging retail food environment. With a firm emphasis on leadership development through the TRED philosophy, industry best practices, and a rewarding work culture, Twistee Treat is seeking candidates who are passionate about driving operational success, leading teams effectively, and creating memorable experiences for customers.