General Manager

Wawa, Inc. is a renowned convenience store and food service retailer known for its commitment to quality, customer satisfaction, and associate development. With a strong presence in various regions, Wawa focuses on delivering an exceptional shopping experience while fostering a supportive and inclusive work environment for its employees. As an establishment that prides itself on innovation and excellence, Wawa integrates community values with forward-thinking business strategies to ensure both customer delight and business growth.

The role of a General Manager (GM) at Wawa is pivotal to the overall success of each store. As the ultimate leader within the store, the General Manager sets the vision and drives results by inspiring and motivating the team daily. This leadership position entails ownership of all facets of store performance, from daily operations and profitability to team development and customer satisfaction. The General Manager is responsible for cultivating a positive store culture where both customers and associates feel valued and respected.

The GM manages the full spectrum of store activities, ensuring safety protocols are followed, service standards are upheld, and operational efficiency is maintained. This includes strict adherence to audit requirements, company policies, and regulatory standards. Financial accountability is a major aspect of the role with responsibilities including analyzing financial reports, managing merchandise inventories, controlling costs, and implementing cash handling procedures. The GM uses these analyses to drive business growth by optimizing product availability, reducing waste, and improving operational efficiencies.

Collaboration is at the heart of the GM’s role. The General Manager monitors market and customer trends and works with peers and corporate teams to develop strategic actions that align with business goals and customer expectations. The GM champions company-wide initiatives by communicating their importance, ensuring successful implementation, and sustaining long-term adoption within the store.

Team leadership and development form a cornerstone of the GM’s responsibilities. By creating an inclusive and collaborative culture, the GM fosters an environment that encourages achievement, motivation, and exceptional customer service. Responsibilities include recruiting, hiring, training, and coaching a high-performing team. Performance management and ongoing feedback sessions ensure constant growth and professional development for all associates. The GM is committed to talent management practices that support leadership pipelines and cultivate a culture of excellence.

Additionally, the GM must ensure the store operates seamlessly around the clock. This involves strategic scheduling and resource allocation to maintain adequate coverage while sustaining high operational standards. The General Manager also focuses on delivering a superior customer experience by actively engaging with customer feedback, resolving issues, and crafting improvement plans to exceed customer expectations consistently.

This full-time position offers a competitive salary range of $75,000 to $90,000, commensurate with location, experience, and position. Furthermore, General Managers are eligible for monthly bonus incentives, reflecting their integral role in driving store success. Wawa is committed to providing reasonable accommodations during the application process and maintains an equal opportunity employment policy that values diversity and prohibits discrimination of any kind. As a General Manager at Wawa, you will have the opportunity to lead a passionate team, influence key business outcomes, and contribute to an iconic brand that is dedicated to community and associate wellbeing.