General Manager

Grand Rapids, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Smoothie King is a leading brand in the health and wellness industry, known for its dedication to providing nutritious and delicious products that promote a healthy and active lifestyle. Founded over 40 years ago by Steve, who invented the original smoothie, Smoothie King has grown exponentially to include over 1,100 locations across 33 states in the U.S., as well as international locations in the Cayman Islands, Trinidad, and the Republic of Korea. The company offers more than just smoothies; its menu includes a wide variety of healthy snacks and high-quality nutritional products designed to nourish the body and support wellness goals. Smoothie King’s mission centers on inspiring people to live healthier lives, leveraging a commitment to quality, innovation, and customer service that has established it as a trusted name in the industry.

The General Manager role at Smoothie King is a full-time, on-site position that plays a critical part in the success and growth of each store. This leadership role is responsible for creating and leading a highly effective and motivated team that consistently delivers an extraordinary guest experience. The General Manager operates with a strong focus on strategic, operational, and leadership excellence, actively utilizing tools like Profit and Loss Statements, Daily Business Reviews, Cash and Deposit Logs, and Data Central for scheduling and inventory management to maintain operational standards.

In addition to managing store operations, this role requires maintaining strong relationships with suppliers to ensure smooth inventory flow and timely shipments. The General Manager monitors the store environment and key performance indicators (KPIs), identifying opportunities for improvement and adapting strategies accordingly. Cash management responsibilities, including handling daily deposits, are also vital to the position. Food safety compliance and upholding brand standards related to store presentation and cleanliness are expected at all times, safeguarding Smoothie King’s reputation and customer trust.

Leadership excellence is further emphasized through the development of local store marketing plans and community outreach initiatives that support brand initiatives and enhance local engagement. Recognizing and reinforcing team and individual accomplishments by creatively utilizing existing tools and programs fosters a positive workplace culture. Candidates for this role must demonstrate curiosity, a willingness to take on new challenges, and a proactive attitude, embracing tasks necessary to succeed and grow within the company. With its strong foundation and continued growth, Smoothie King offers an exciting and rewarding opportunity for individuals passionate about leadership, customer service, and health-focused nutrition.

Job Requirements

High school diploma required
minimum 2 years’ management or supervisory experience in restaurant or retail customer service
basic proficiency in Microsoft Word and Excel
strong interpersonal and communication skills
customer service orientation
ability to manage cash handling and operational responsibilities
availability to work flexible hours including weekends and holidays
commitment to uphold food safety and brand standards

Job Qualifications

High school diploma required
associate or bachelor’s degree in business, hospitality management, or similar field preferred
minimum 2 years’ experience as a manager or supervisor in a restaurant or similar retail customer service business
basic knowledge of Microsoft Word and Excel
exceptional interpersonal skills
act with integrity, honesty, and promote company culture, values, and mission
customer-first attitude with ability to connect and respond to customer needs
proactive and willing to take action
ability to work varied hours including days, evenings, weekends, and holidays

Job Duties

Enthusiastically hire, develop, and lead the store team to provide an exceptional guest experience and fulfill the company mission
use operational tools such as Profit and Loss Statement, Daily Business Review, Cash and Deposit Log, and Data Central scheduling and inventory management tools to achieve operational excellence
maintain relationships with suppliers including inventory management and shipments
review store environment and key performance indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjust accordingly
manage daily cash activities including deposits
ensure compliance with food safety guidelines and team member adherence
own and promote brand standards in alignment with company vision
ensure store appearance and cleanliness meet Smoothie King standards
drive implementation of company programs through action planning and team inspiration
develop local store marketing plans including community outreach
recognize and reinforce individual and team accomplishments through existing and new recognition methods