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General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $53,000.00 - $79,200.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
performance bonuses
Paid training
Employee Discounts

Job Description

DKN Hotels is a prominent hotel management company dedicated to providing exceptional hospitality experiences and superior guest services. With a commitment to excellence and innovation, DKN Hotels manages a diverse portfolio of properties, each tailored to meet the unique needs of their guests. The company values integrity, teamwork, and customer satisfaction, positioning itself as a leader in the hospitality industry. Their focus on community involvement and sustainable practices further enhances their reputation as a responsible and guest-centric organization. Working at DKN Hotels offers a dynamic environment where professional growth, guest interaction, and operational excellence are paramount.

The role of ... Show More

Job Requirements

  • Minimum of two years hotel experience at General Manager level or higher preferred
  • Strong oral and written English skills
  • Experience in hiring, training, supervision, forecasting, budget preparation, and cost control
  • Ability to lead and build an effective team
  • Strong leadership, salesmanship, and public relations skills
  • Proficient in supervising, training, coaching, and counseling
  • Ability to make timely and effective decisions
  • Ability to prioritize, organize, and delegate work assignments
  • Ability to maintain good team member relations
  • Ability to develop and maintain effective guest relations
  • Ability to manage multi-departmental operations
  • Ability to direct performance of team members and follow-up with corrective action
  • Ability to work long hours, five to six days a week
  • Basic accounting procedures
  • Computer skills including Word, Excel, and PowerPoint preferred
  • Operation of cash registers and calculator helpful
  • Valid driver’s license with proof of auto liability insurance

Job Qualifications

  • Minimum of two years hotel experience at the General Manager level or higher preferred
  • Strong oral and written English skills
  • Experience in hiring, training, supervision, forecasting, budget preparation, and cost control
  • Ability to lead and build an efficient team
  • Strong leadership, salesmanship, and public relations skills
  • Proficient in supervising, training, coaching, and counseling
  • Ability to make timely and effective decisions
  • Ability to prioritize, organize, and delegate work
  • Ability to maintain positive team member relations
  • Ability to develop and maintain effective guest relations
  • Ability to manage multi-departmental operations
  • Ability to direct team performance and implement corrective actions
  • Basic accounting knowledge
  • Computer proficiency in Word, Excel, and PowerPoint preferred
  • Valid driver’s license with proof of auto liability insurance

Job Duties

  • Exceeding guest expectations by providing outstanding service
  • Demonstrating leadership through effective communication and integrity
  • Developing and building cohesive teams
  • Improving service by understanding guest needs and providing coaching
  • Coaching and developing team members to enhance skills
  • Modeling appropriate behaviors as a role model
  • Supervising and managing daily hotel operations and team members
  • Making decisions and solving operational problems
  • Communicating effectively with supervisors, peers, and subordinates
  • Managing daily hotel operations to meet quality and guest standards
  • Guiding and motivating subordinates by setting performance standards
  • Administering recognition programs for outstanding employee performance
  • Organizing, planning, and prioritizing work
  • Resolving conflicts and negotiating with others
  • Training and teaching team members
  • Reviewing daily reports and managing financial transactions
  • Hiring, training, coaching, delegating and terminating staff as needed
  • Negotiating contracts and sales agreements
  • Ordering supplies and approving invoices
  • Monitoring receivables
  • Participating in community events
  • Overseeing hotel refurbishment and marketing initiatives
  • Participating in budgeting and planning
  • Performing other duties as assigned by supervisor

Job Criteria

Experience

Expert Level (7+ years)


Job Location

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