Job Overview
Employment Type
Full-time
Compensation
Salary
Range $53,000.00 - $79,200.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
performance bonuses
Paid training
Employee Discounts
Job Description
DKN Hotels is a prominent hotel management company dedicated to providing exceptional hospitality experiences and superior guest services. With a commitment to excellence and innovation, DKN Hotels manages a diverse portfolio of properties, each tailored to meet the unique needs of their guests. The company values integrity, teamwork, and customer satisfaction, positioning itself as a leader in the hospitality industry. Their focus on community involvement and sustainable practices further enhances their reputation as a responsible and guest-centric organization. Working at DKN Hotels offers a dynamic environment where professional growth, guest interaction, and operational excellence are paramount.
The role of Hotel General Manager at DKN Hotels is pivotal to the overall success and daily operations of the hotel. This leadership position carries the responsibility of overseeing multiple departments including guest relations, front desk, housekeeping, laundry, maintenance, sales and marketing, food and beverage services, and more. The Hotel General Manager ensures that daily operations run smoothly and efficiently while maintaining high standards of guest satisfaction and employee performance. This position demands a proactive leader who can drive team engagement, foster an environment of cooperation, and implement best practices in service and operational management.
In addition to managing the routine functions of the hotel, the General Manager is expected to lead by example, demonstrating integrity, sound business decision-making, and effective communication skills. The role includes developing teams through coaching, mentoring, and encouraging a culture of continual improvement. The General Manager must be adept at handling complex issues such as conflict resolution, budgeting, forecasting, contract negotiations, and community relations.
This is a full-time position that requires strong leadership capabilities and a comprehensive understanding of hotel operations. Salary details are typically commensurate with experience and industry standards, reflecting the senior level of responsibility and expertise required. The General Manager works closely with all levels of staff to ensure exceptional guest experiences and operational success, while also participating in strategic planning and marketing initiatives to optimize revenue and growth for the property.
Overall, the Hotel General Manager at DKN Hotels is the key figure in delivering outstanding hospitality services, managing multi-departmental operations, and maintaining a positive and productive work environment. This role is ideal for candidates with a minimum of two years of experience in hotel management at a general manager level or higher, strong interpersonal and communication skills, and a passion for excellence in guest services and team leadership.
The role of Hotel General Manager at DKN Hotels is pivotal to the overall success and daily operations of the hotel. This leadership position carries the responsibility of overseeing multiple departments including guest relations, front desk, housekeeping, laundry, maintenance, sales and marketing, food and beverage services, and more. The Hotel General Manager ensures that daily operations run smoothly and efficiently while maintaining high standards of guest satisfaction and employee performance. This position demands a proactive leader who can drive team engagement, foster an environment of cooperation, and implement best practices in service and operational management.
In addition to managing the routine functions of the hotel, the General Manager is expected to lead by example, demonstrating integrity, sound business decision-making, and effective communication skills. The role includes developing teams through coaching, mentoring, and encouraging a culture of continual improvement. The General Manager must be adept at handling complex issues such as conflict resolution, budgeting, forecasting, contract negotiations, and community relations.
This is a full-time position that requires strong leadership capabilities and a comprehensive understanding of hotel operations. Salary details are typically commensurate with experience and industry standards, reflecting the senior level of responsibility and expertise required. The General Manager works closely with all levels of staff to ensure exceptional guest experiences and operational success, while also participating in strategic planning and marketing initiatives to optimize revenue and growth for the property.
Overall, the Hotel General Manager at DKN Hotels is the key figure in delivering outstanding hospitality services, managing multi-departmental operations, and maintaining a positive and productive work environment. This role is ideal for candidates with a minimum of two years of experience in hotel management at a general manager level or higher, strong interpersonal and communication skills, and a passion for excellence in guest services and team leadership.
Job Requirements
- Minimum of two years hotel experience at General Manager level or higher preferred
- Strong oral and written English skills
- Experience in hiring, training, supervision, forecasting, budget preparation, and cost control
- Ability to lead and build an effective team
- Strong leadership, salesmanship, and public relations skills
- Proficient in supervising, training, coaching, and counseling
- Ability to make timely and effective decisions
- Ability to prioritize, organize, and delegate work assignments
- Ability to maintain good team member relations
- Ability to develop and maintain effective guest relations
- Ability to manage multi-departmental operations
- Ability to direct performance of team members and follow-up with corrective action
- Ability to work long hours, five to six days a week
- Basic accounting procedures
- Computer skills including Word, Excel, and PowerPoint preferred
- Operation of cash registers and calculator helpful
- Valid driver’s license with proof of auto liability insurance
Job Qualifications
- Minimum of two years hotel experience at the General Manager level or higher preferred
- Strong oral and written English skills
- Experience in hiring, training, supervision, forecasting, budget preparation, and cost control
- Ability to lead and build an efficient team
- Strong leadership, salesmanship, and public relations skills
- Proficient in supervising, training, coaching, and counseling
- Ability to make timely and effective decisions
- Ability to prioritize, organize, and delegate work
- Ability to maintain positive team member relations
- Ability to develop and maintain effective guest relations
- Ability to manage multi-departmental operations
- Ability to direct team performance and implement corrective actions
- Basic accounting knowledge
- Computer proficiency in Word, Excel, and PowerPoint preferred
- Valid driver’s license with proof of auto liability insurance
Job Duties
- Exceeding guest expectations by providing outstanding service
- Demonstrating leadership through effective communication and integrity
- Developing and building cohesive teams
- Improving service by understanding guest needs and providing coaching
- Coaching and developing team members to enhance skills
- Modeling appropriate behaviors as a role model
- Supervising and managing daily hotel operations and team members
- Making decisions and solving operational problems
- Communicating effectively with supervisors, peers, and subordinates
- Managing daily hotel operations to meet quality and guest standards
- Guiding and motivating subordinates by setting performance standards
- Administering recognition programs for outstanding employee performance
- Organizing, planning, and prioritizing work
- Resolving conflicts and negotiating with others
- Training and teaching team members
- Reviewing daily reports and managing financial transactions
- Hiring, training, coaching, delegating and terminating staff as needed
- Negotiating contracts and sales agreements
- Ordering supplies and approving invoices
- Monitoring receivables
- Participating in community events
- Overseeing hotel refurbishment and marketing initiatives
- Participating in budgeting and planning
- Performing other duties as assigned by supervisor
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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