GENERAL MANAGER

Fine Hospitality is a renowned hotel management company that operates a portfolio of hotels across various regions, focusing on delivering exceptional guest experiences combined with profitable and efficient operations. Known for its commitment to quality and excellence, Fine Hospitality places a strong emphasis on leadership, team collaboration, and adherence to high standards in hospitality services. As a brand, it partners with major hotel systems like Choice and maintains industry-leading standards to ensure its hotels remain competitive and profitable. This role is based within one of Fine Hospitality's branded hotels, where the culture revolves around professionalism, guest satisfaction, community involvement, and operational excellence.

The role of the General Manager at Fine Hospitality is a pivotal leadership position responsible for managing the hotel to ensure efficient and profitable operation. Reporting directly to the Regional Director of Operations, the General Manager oversees all aspects of hotel operations either personally or through subordinate supervisors. The successful candidate will be responsible for optimizing and maximizing both guest and associate experiences, ensuring the overall success of the hotel by employing effective leadership, sales acumen, and expense control skills. This position demands aggressive pursuit of sales and revenue goals, meticulous cost control, and a strong focus on quality to drive revenue, maximize profits, and maintain exceptional guest satisfaction levels.

The General Manager is expected to be a hands-on leader, self-motivated, and a team builder willing to work 50-plus hours per week. Key responsibilities include aggressively pursuing sales and revenue goals, managing and controlling all operational expenses, including labor and supplies, and enforcing Fine Hospitality’s procurement guidelines. The role requires an individual to be continually aware of market trends and competitors, adapting strategies to maintain a competitive edge. The General Manager also champions the hotel’s internal and external communications, adheres strictly to corporate, divisional, and departmental policies, and demonstrates exemplary work ethic.

Community involvement is also an integral part of the position, where the General Manager must foster good standing by developing and maintaining relationships with local organizations such as Chambers of Commerce, Convention and Visitors Bureaus, local schools, government bodies, and other civic organizations. Leadership is demonstrated by motivating, coaching, and training team members, setting goals, providing feedback, and nurturing a positive and professional work environment.

Financial management is a core element of the role. The General Manager is responsible for interpreting financial results related to revenue, payroll, and expenses, assisting in preparing the annual operation budget which forms part of the business plan, establishing cost control systems, and taking corrective actions as needed to ensure the highest possible profitability. They will also be required to send daily activity reports to the Director of Operations, conduct regular performance reviews for hotel staff, and maintain high personal visibility throughout the property, addressing guest complaints and operational challenges directly.

This position requires experience working with Choice or similar branded hotel systems and a minimum of 5 years in hotel operations, with at least 3 years in a General Manager or Assistant General Manager role. The ideal candidate should demonstrate effective communication skills, computer proficiency, a professional appearance, and be willing to take responsibility for their team including working weekends and holidays as needed. They should be empathic and open with praise while discreet with criticism, embodying consistent, rational, and practical leadership qualities.

Performance in this role will be measured against key performance indicators including budgeted Revenue Per Available Room (REVPAR), Market Share Index (MSI), Guest Satisfaction Index (GSI), and Associate Satisfaction Index (ASI). The General Manager will also be expected to be proficient and act as a champion in all required technology relevant to the position, ultimately driving the hotel's success through an integrated approach to operations, sales, community engagement, and team leadership.