General Manager

Allentown, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $45,600.00 - $68,100.00

Work Schedule

Standard Hours

Benefits

competitive salary

Paid Time Off

Travel discount

Medical insurance

Dental Insurance

Vision Insurance

Mental health plans

401(k)

401(k) matching

Job Description

Springwood Hospitality is a renowned hospitality management company specializing in the operation of Hilton and Marriott hotels. With a strong emphasis on building award-winning teams, Springwood Hospitality focuses on creating exceptional and memorable experiences for both guests and employees alike. Their management philosophy centers around cultivating an environment where caring, lasting relationships are developed through fulfilling interactions, leading to positive and impactful experiences for everyone involved. The company prioritizes leadership driven by HEART, reflecting a commitment to integrity, respect, and genuine care within the hotel industry. They embody core values known as the Springwood Essentials, which serve as guiding principles in their everyday business operations and employee engagements. Springwood Hospitality operates with a strong foundation of hospitality excellence, strategic investment, and community involvement, making it a prominent player in the hotel management sector. The company’s portfolio includes select service hotels that often feature bar and restaurant operations, which require a keen managerial insight to maximize profitability while maintaining top-tier customer service. Employment type with Springwood Hospitality typically involves full-time positions with competitive salary packages, along with comprehensive employee benefits ensuring work-life balance and financial security. The General Manager role at Springwood Hospitality plays a critical part in the success of their hotel operations. This position works closely with the Director of Sales to strategically maximize revenue and profit across all hotel outlets, including food and beverage areas. The General Manager takes a leadership role in maintaining professional cohesion within the team, ensuring associates uphold the company’s values and deliver exceptional service to guests. Responsibilities include overseeing hiring, training, coaching, and developing hotel staff to build a motivated and skilled workforce that promotes positive morale and a supportive work environment. This leadership position also requires managing daily hotel operations effectively, including financial oversight, budget adherence, labor management, and facilities maintenance. The General Manager ensures compliance with all policies and practices by regularly reviewing and implementing training programs. Additionally, they must maintain certification for essential trainings such as Food & Beverage, CPR, and any city or state mandates. Communication and documentation must be thorough and utilize internal tools such as Quore, Drive, email, and Workvivo to ensure smooth operational flow and information sharing across departments. A key aspect of the role is fostering community involvement and maintaining a presence in both business and charitable activities, reflecting the company’s value of social responsibility. Springwood Hospitality encourages a growth mindset among its leaders, emphasizing innovation, relentless improvement, and openness to new strategies to enhance hotel performance and guest satisfaction. Ideal candidates for this position are experienced hotel professionals with brand knowledge of Marriott and/or Hilton, possess strong leadership capabilities, and have a proven track record of supervising sizable teams in a select service hotel setting. This is a unique opportunity to join a company that values heart-centered leadership and is committed to creating lasting positive impacts on its associates and guests.

Job Requirements

High school diploma or equivalent
minimum five years management experience in a hotel setting
proven experience supervising a team of 15 or more associates
strong knowledge of Marriott and Hilton brand standards
experience managing food and beverage operations
excellent communication and leadership skills
ability to work within budget and labor models
certification in Food, Beverage, CPR and relevant city/state required training
commitment to company values and growth mindset

Job Qualifications

Commitment to the company and the achievement of its purpose
ability to effectively inspire others and engage associates and colleagues on difficult issues
creative and strategic skills
five years experience supervising at least 15 associates
knowledgeable hotel professional with at least 2 plus years experience managing a select service property with a bar/restaurant
Marriott and/or Hilton brand knowledge
growth mindset with willingness to try new things and see what works
relentless about improvement

Job Duties

Ensure all hotel associates lead from the heart when interacting with customers
review ongoing training practices to ensure all associates are kept up to date on current policies and procedures
maintain a professional cohesive team by hiring, training, coaching, counseling and developing the most qualified individuals
promote positive morale and friendly attitudes
monitor communication between departments to ensure a positive flow of information in a timely manner
develop and execute aggressive long and short range financial objectives to meet and exceed budgeted sales goals and budgeted expense goals
manage the F&B outlet to maximize revenue and profitability
review on a daily/weekly basis all cost accounts for each area of the hotel
work within budgeted guidelines for maximum revenues and within labor models
ensure that all equipment is maintained in accordance with service standards and that outages are reported and resolved in a timely manner
complete administrative duties in a timely manner including schedules, payroll, inventories, orders, daily reports, accounting controls
communicate and document using internal means such as Quore, Drive, email, Workvivo
be thoroughly familiar with the Associate Handbook and implement all company rules, policies and procedures
maintain certification for all required trainings including Food, Beverage, CPR, and all city and state required training
maintain involvement in the community from both business and charitable avenues