Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Tasty Chick'n is a dynamic and rapidly growing restaurant brand known for its commitment to delivering high-quality food and exceptional customer experiences. As part of the food and beverage industry, Tasty Chick'n has built a solid reputation for its unique chicken-based menu offerings and its friendly, welcoming atmosphere. The company prides itself on its brand vision and mission that emphasize excellence in product quality, customer service, and operational efficiency. The environment at Tasty Chick'n encourages teamwork, innovation, and a customer-first approach, making it a favored destination for guests seeking delicious meals and a positive dining experience. Working at Tasty Chick'n means being part of a forward-thinking restaurant group that values its employees and promotes career growth and leadership development. The culture here focuses on nurturing talent, operational excellence, and upholding the highest standards in food safety and service.
The role of Restaurant General Manager at Tasty Chick'n is a vital leadership position within the Operations department, reporting directly to the District Manager. As an exempt position prepared as of April 3rd, 2025, this role centers on managing all aspects of daily restaurant operations to align with Tasty Chick'n's brand vision and mission. The Restaurant General Manager is responsible for overseeing the preparation and delivery of products, ensuring superior customer service, maintaining excellent facility conditions, and managing financial performance. The position requires a hands-on leader who can recruit, train, and coach top-performing staff to achieve key objectives across people management, customer satisfaction, sales growth, and profitability.
Key responsibilities include implementing the company’s guiding values while cultivating a high-performance team, establishing succession plans to maintain a robust leadership pipeline, and managing employee performance with consistent feedback and recognition. The General Manager serves as a role model in customer service excellence by resolving complex customer issues and ensuring operational standards are met through effective scheduling, training, compliance with food safety standards, and use of company systems. In sales, the manager analyzes trends to optimize menu pricing and promotional efforts to maximize revenue while partnering with the District Manager to execute local marketing initiatives. Profitability is driven through diligent analysis of sales, labor, inventory, and cost controls, with management teams regularly reviewing business performance and operational risks being mitigated in compliance with all regulations.
The ideal candidate possesses a college degree or equivalent experience, ServSafe certification, and at least four years of restaurant operations experience with management or supervisory responsibilities. Strong computer skills including Microsoft Office, knowledge of POS and restaurant management software, and expertise in financial management related to budgeting and forecasting are essential. The role requires excellent leadership skills with a focus on developing talent, driving teamwork, and fostering a culture of open communication and recognition. The ability to adapt to a flexible schedule including nights, weekends, and holidays, plus willingness to travel for training and meetings, is necessary to meet the dynamic demands of this position.
Overall, the Restaurant General Manager at Tasty Chick'n drives the success of the restaurant by leading with integrity, promoting a positive work environment, ensuring customer satisfaction, and achieving financial targets. This career opportunity is ideal for a motivated hospitality professional seeking to make a significant impact in a vibrant and growth-oriented restaurant company.
The role of Restaurant General Manager at Tasty Chick'n is a vital leadership position within the Operations department, reporting directly to the District Manager. As an exempt position prepared as of April 3rd, 2025, this role centers on managing all aspects of daily restaurant operations to align with Tasty Chick'n's brand vision and mission. The Restaurant General Manager is responsible for overseeing the preparation and delivery of products, ensuring superior customer service, maintaining excellent facility conditions, and managing financial performance. The position requires a hands-on leader who can recruit, train, and coach top-performing staff to achieve key objectives across people management, customer satisfaction, sales growth, and profitability.
Key responsibilities include implementing the company’s guiding values while cultivating a high-performance team, establishing succession plans to maintain a robust leadership pipeline, and managing employee performance with consistent feedback and recognition. The General Manager serves as a role model in customer service excellence by resolving complex customer issues and ensuring operational standards are met through effective scheduling, training, compliance with food safety standards, and use of company systems. In sales, the manager analyzes trends to optimize menu pricing and promotional efforts to maximize revenue while partnering with the District Manager to execute local marketing initiatives. Profitability is driven through diligent analysis of sales, labor, inventory, and cost controls, with management teams regularly reviewing business performance and operational risks being mitigated in compliance with all regulations.
The ideal candidate possesses a college degree or equivalent experience, ServSafe certification, and at least four years of restaurant operations experience with management or supervisory responsibilities. Strong computer skills including Microsoft Office, knowledge of POS and restaurant management software, and expertise in financial management related to budgeting and forecasting are essential. The role requires excellent leadership skills with a focus on developing talent, driving teamwork, and fostering a culture of open communication and recognition. The ability to adapt to a flexible schedule including nights, weekends, and holidays, plus willingness to travel for training and meetings, is necessary to meet the dynamic demands of this position.
Overall, the Restaurant General Manager at Tasty Chick'n drives the success of the restaurant by leading with integrity, promoting a positive work environment, ensuring customer satisfaction, and achieving financial targets. This career opportunity is ideal for a motivated hospitality professional seeking to make a significant impact in a vibrant and growth-oriented restaurant company.
Job Requirements
- College degree or equivalent relevant work experience
- ServSafe certification
- Minimum of four years experience in restaurant operations or related field with supervisory or management role
- Proficiency in Microsoft Office Suite
- Experience in training and developing employees
- Strong understanding of restaurant financials including budgeting, forecasting, and cost control
- Prior experience with inventory management and supply chain operations
- Familiarity with POS systems and restaurant management software
- Commitment to continuous personal and professional development
- Participation in industry-related professional organizations or networking groups
- Must be able to work a flexible schedule including days, nights, weekends, and holidays
- Willingness to travel to other locations for meetings, training, or support
- Prior experience leading teams through change initiatives
- Proven ability to create a positive work environment fostering teamwork and employee engagement
Job Qualifications
- College degree or equivalent relevant work experience
- ServSafe Certification is required
- Additional certifications in food safety, customer service, or leadership training are highly desirable
- Minimum of four years experience in restaurant operations or related field with supervisory or management role
- Proficiency in Microsoft Office Suite
- Experience in training and developing employees
- Strong understanding of restaurant financials including budgeting, forecasting, and cost control
- Prior experience with inventory management and supply chain operations
- Familiarity with POS systems and restaurant management software
- Commitment to continuous personal and professional development
- Participation in industry-related professional organizations or networking groups
- Prior experience leading teams through change initiatives
- Proven ability to create a positive work environment fostering teamwork and employee engagement
Job Duties
- Demonstrate Tasty Chickn's guiding values while cultivating high-performing employees by effectively selecting, training, retaining, and recognizing A-plus talent using Tasty Chickn tools and processes
- Identify and develop a pipeline of talent through effective succession planning tools and best practices, ensuring a strong leadership bench
- Execute the performance management process consistently to set employees up for success and maintain accountability
- Reinforce and uphold the Open Door Policy, fostering a culture of trust and transparency among all employees
- Partner with the people services team to resolve employee relations issues and ensure legal compliance within the restaurant
- Conduct regular team meetings to communicate business updates, recognize achievements, and foster team collaboration
- Implement training programs that enhance employee skills and knowledge in customer service, food safety, and operational procedures
- Monitor employee performance and provide constructive feedback, encouraging professional development and career growth
- Develop and manage a schedule that ensures all operational periods are adequately covered
- Drive a customer-focused culture by serving as a role model in resolving complex customer issues and training employees to meet or exceed service standards
- Coach and hold team members accountable for core operational procedures using the OSM and company systems to ensure excellence in service
- Ensure compliance with food safety standards through observation and follow-up on audit results, with management trained in ServSafe or equivalent standards
- Gather and analyze customer feedback to identify areas for improvement, developing actionable plans
- Foster a welcoming and inclusive environment for all customers
- Collaborate with marketing teams to create promotional campaigns and special events
- Ensure restaurant-level plans and marketing initiatives are in place and actively implemented, partnering with the District Manager
- Analyze sales trends and customer preferences to optimize menu offerings and pricing strategies
- Utilize sales data to forecast revenue and set sales targets, motivating the team
- Explore and implement upselling and suggestive selling techniques
- Analyze sales, labor, inventory, and controllables to meet or achieve margin and sales growth targets
- Conduct periodic business reviews with management teams to close performance gaps
- Ensure compliance with federal, state, and local regulations and standards, implementing risk mitigation policies
- Share best practices within the area to promote operational excellence
- Review and manage budgets to ensure financial targets are met, identifying cost reduction opportunities
- Collaborate with suppliers to negotiate contracts and manage inventory levels, minimizing waste
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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