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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $87,000.00 - $92,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Home2 Suites by Hilton Tallahassee State Capitol is part of the esteemed MCR Hotels portfolio, one of the largest hotel owner-operators in the United States. Founded in 2006, MCR Hotels boasts a $5 billion portfolio comprising 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities, employing more than 7,000 team members. Known for excellence in hospitality management, MCR operates hotels under prestigious brands such as Marriott and Hilton and has received multiple industry accolades including being named one of Fast Company's 10 Most Innovative Travel Companies of 2020 and winning the Hilton Legacy Award for Top... Show More
Job Requirements
- Must be 18 years of age or older
- Valid driver’s license
- Bachelor’s or Associate’s degree preferred
- Previous supervisory experience preferred
- Proficient in Windows and office software
- Ability to work under pressure and manage conflict
- Strong communication and interpersonal skills
- Detail-oriented with ability to follow guidelines
- Ability to work varied schedules including evenings and weekends
- Positive attitude and willingness to learn
- Ability to make quick decisions
- Knowledge of hospitality industry preferred
- Meets legal age to serve alcoholic beverages at select properties
- Willingness to ensure safety compliance and quality assurance
- Ability to conduct physical tasks such as standing for long periods and lifting up to 25 pounds
Job Qualifications
- Must have a positive can-do attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Skilled in evaluation and decision-making to select appropriate actions quickly
- Capable of managing pace and working under pressure while maintaining composure
- Effective listening and conflict resolution skills
- Ability to work with financial data and perform basic arithmetic
- Detail-oriented and able to meet deadlines consistently
- Proficient in Windows operating systems and company-approved software
- Strong communication skills for clear information dissemination
- Leads team to provide friendly service and hospitality with a smile
- Must meet legal age requirements for serving alcoholic beverages at select properties
- Valid driver’s license required
- Basic market knowledge
- Willingness to work varied schedules including nights and holidays
- Bachelor’s or Associate’s degree preferred
- Previous supervisory experience in hospitality or related industries preferred
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work collectively to contribute to high guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel features and amenities
- Support all groups and events within the hotel
- Understand and utilize relevant role-specific technology
- Answer all incoming calls with friendly service using approved greetings
- Ensure all workspaces, front and back, are kept clean and organized
- Participate in cleaning guest rooms and public spaces as needed
- Greet guests with a smile and by name while performing cleaning tasks
- Complete all operational checklists accurately and on time each shift
- Prepare and complete shift handover reports for smooth communication
- Maintain a clean, approved uniform and be well-groomed with a nametag
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude extending beyond the traditional role
- Foster collaboration to create a welcoming environment and positive workplace
- Conduct daily walk-throughs to ensure friendly service and cleanliness
- Onboard new team members following established checklists
- Complete daily summary and night audit processes as per policy
- Start, complete, and upload shift handover reports timely
- Oversee adherence to brand standards and quality assurance expectations
- Require team members to maintain proper uniform standards and hospitality
- Ensure compliance with fire and life safety inspections and correct deficiencies
- Confirm preventive maintenance tasks are completed and checked
- Monitor adherence to established work schedules and manage shift changes
- Build a culture of learning with safety to make mistakes
- Ensure all staff have necessary functional expertise through training
- Communicate growth opportunities and career paths to team
- Provide daily coaching with positive feedback
- Review previous day's team member time clock punches
- Manage purchase orders and ensure proper invoice handling
- Keep inventory storage clean and follow program guidelines
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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