General Manager

Buffalo, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $47,900.00 - $71,700.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) retirement plan

Employee Discounts

Professional development opportunities

performance bonuses

Job Description

Urban Air Adventure Parks is the world leader in location-based entertainment, specializing in indoor adventure parks designed to provide excitement, challenge, and fun for families and individuals of all ages. Headquartered in Dallas, Texas, Urban Air pioneered the indoor adventure park concept and has rapidly grown to become the largest operator in the industry. Their dynamic parks offer a vast variety of activities including trampolines, climbing walls, obstacle courses, and numerous other attractions designed to inspire kids to aim higher and have fun while engaging in healthy physical activity. Urban Air is widely recognized for its commitment to providing a safe, clean, and customer-focused environment that combines entertainment with innovative experiences. As a company, Urban Air places a strong emphasis on community involvement, employee development, and delivering exceptional guest experiences that keep customers coming back.

The role of General Manager at Urban Air is a pivotal leadership position that demands an individual capable of motivating teams, instilling accountability, and driving operational and financial success while upholding the company’s fun and positive culture. This full-time position involves overseeing every aspect of park operations, from guest entertainment and food and beverage management to staffing, training, and financial oversight. The General Manager is expected to be an effective leader who can develop and mentor staff, create a welcoming and engaging environment for guests, and ensure operational excellence through strict adherence to standards. This person will lead by example, setting a vision for the park and executing business strategies to maximize revenue, control expenses, and maintain high standards of safety and cleanliness. The role includes significant responsibility for fostering positive employee relations, recognizing and developing talent, and building strong community relationships through partnerships. Candidates should possess hospitality experience, especially in theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants, and have a proven track record of managing facility operations and achieving financial results.

Urban Air seeks a charismatic, professional, and energetic leader with strong communication and decision-making skills, who can adapt flexibly to changing business needs while maintaining high personal and professional standards. The General Manager will be instrumental in setting the tone for high morale and exceptional customer service, particularly guiding a predominantly younger staff to professional and personal growth. The successful candidate will embrace diversity, demonstrate innovative thinking, and have the ability to inspire both staff and guests alike. Urban Air offers a stimulating, supportive workplace culture where employees are encouraged to thrive and contribute meaningfully to the company’s mission and success. This is an outstanding opportunity for a dynamic leader to join a rapidly growing, industry-leading entertainment company dedicated to creating fun and memorable experiences.

Job Requirements

3+ years of experience in facility operations and management
experience in hospitality industry including theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
strong leadership and motivational skills
effective communication skills
ability to develop and mentor staff
ability to analyze financial reports and implement action plans
proficiency in Microsoft Office
ability to maintain professionalism and enforce operational standards
flexibility and adaptability to changing business needs
commitment to providing exceptional customer service
ability to work collaboratively with employees, management, and vendors

Job Qualifications

Ability to enthusiastically interact with others
strong character and exercises good judgment in decision-making
experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants
3+ years of experience in Facility Operations & Management required
demonstrated ability in developing team members in areas of responsibility
demonstrated ability to achieve expected store financial results in areas of responsibility
must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude
intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
professional grooming and conduct must be constantly displayed
adaptability, flexibility, and general enthusiasm for the business
strong communication skills
ability to write and verbally communicate in a clear and concise manner
ability to establish working relationships with all employees, management, and vendors
ability to maintain and project professionalism, internally and externally, at all times
ability to establish and communicate a vision for the park
flexible in approach
can readily adapt to business and team needs and changes
ability to hold oneself accountable for high personal standards of conduct and professionalism
appreciation of diversity (thought, ethnic, gender, etc.)
innovative and strategic thinker

Job Duties

Hire, train, and provide mentorship to the staff to further develop their skills
cultivate a team environment that provides exceptional customer service
implement and execute all staff training programs
assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
ensure execution of all employee recognition and incentive programs as documented
maintain a strong community presence through partnership with community and business organizations
maintain a safe, clean, and secure environment for all guests and staff
responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
provide direction to the management team and ensure all staff members perform at a consistently high level
promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards
assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals
monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
capitalize business opportunities in the market area by executing company marketing strategies to drive sales
maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets