General Manager

Sage Hospitality Group is a renowned leader in the hospitality industry, passionately committed to creating excellence in every facet of their operations. With a strong emphasis on enriching lives one experience at a time, Sage Hospitality Group empowers its employees to make meaningful impacts within their communities, fostering genuine connections with guests and delivering exceptional service. The group’s mission extends beyond business objectives, valuing personal and professional growth, embracing entrepreneurial spirits, and encouraging innovative thinking and risk-taking. Sage Hospitality Group prides itself on being an industry leader that not only sets high standards but also nurtures the individuality and creativity of its team members.

Within this esteemed group, the UNC Charlotte Marriott Hotel & Conference Center stands as a beacon of comfort and convenience in Charlotte, North Carolina. Guests enjoy seamless access to Uptown Charlotte via a nearby light rail, connecting the hotel to the Charlotte Convention Center, making it an ideal choice for business and leisure travelers alike. The hotel boasts a contemporary restaurant with inviting outdoor dining spaces and firepits, creating an ambiance of warmth and enjoyment. Accommodations feature sleek, spacious rooms equipped with Smart TVs offering streaming options, back-lit mirrors, captivating views, and abundant natural light. Guests can stay active in the well-appointed fitness center or unwind by the resort-style outdoor pool. The hotel’s conference center caters to diverse events with over 20,000 square feet of luxury meeting space, scenic outdoor venues, professional event planning, and delectable catering services tailored to meetings, groups, and weddings.

The role of General Manager at the UNC Charlotte Marriott Hotel & Conference Center carries overarching responsibility for hotel operations, encompassing profitability, guest satisfaction, product quality, and maintenance of the property. This full-time position operates within Sage Hospitality Group’s framework of approved budgets, marketing strategies, capital projects, wage plans, and company policies. The General Manager leads the Executive Committee using a participative leadership style to synchronize departmental operations, solve complex issues, and drive the property’s financial success.

Key responsibilities include developing and overseeing the annual operating budget, setting departmental objectives, conducting monthly financial and forecasting reviews, and ensuring efficient cost control. The General Manager fosters a positive and loyal staff environment, communicating effectively to reduce turnover and elevate morale. Performance appraisals and development plans for management staff are conducted regularly to maintain high standards and address performance issues. Talent acquisition is carefully managed to ensure experienced and capable hotel leadership. Operational excellence is maintained through regular inspections and preventive maintenance programs that sustain the facility’s quality.

Strategic marketing and sales oversight are integral to this role, with the General Manager actively participating in market analysis, pricing strategies, and sales productivity reviews. The role also prioritizes community relations by positioning the hotel as a civic-minded corporate entity. Adherence to company policies and fostering a service-oriented approach to guest interactions underscore the hotel’s commitment to excellence.

This position requires a dynamic leader with a four-year college degree or equivalent experience, previous management roles in hospitality, advanced knowledge of the industry, and superior communication skills. Physical demands include mobility to inspect all hotel areas and the ability to perform duties in a fast-paced environment. This role offers an excellent benefits package including eligibility for the Sage bonus plan, unlimited paid time off, medical, dental, and vision insurance, and more. Join Sage Hospitality Group and be a part of a company that genuinely values who you are and invests in your growth, delivering unforgettable guest experiences and elevating hospitality standards.