Wendy's logo

General Manager

Hampton, VA, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Career development opportunities
flexible scheduling

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its commitment to fresh, high-quality food and excellent customer service. Since its founding, Wendy's has become a leading player in the quick-service restaurant industry, maintaining a strong reputation for innovation and community involvement while serving millions of customers worldwide. With a culture that values diversity, inclusion, and continuous improvement, Wendy's prides itself on a team-oriented environment where every employee is respected and valued. This position is a General Manager role offering a leadership opportunity to run a successful Wendy's restaurant while driving business goals and ensuring customer satisfaction. The employment type typically involves full-time hours with a competitive salary reflective of the market and experience, though specific salary details depend on location and organizational policies.

As a General Manager at Wendy's, you will be responsible for overseeing all aspects of restaurant operation, from managing daily schedules to ensuring the quality of food preparation and customer service. Leading a multi-talented team, you will cultivate a positive and productive culture, encouraging your crew members and shift managers to perform at their best. You will have direct accountability for increasing store sales and profit goals, implementing operational strategies that enhance efficiency and customer experience. This role demands a hands-on leader who is ready to engage with the team and customers alike, ensuring every visit to Wendy's is a memorable one. You will also be expected to ensure compliance with food safety standards and health regulations, demonstrating your expertise and commitment to quality.

Moreover, Wendy's values leadership experience, particularly in fast-paced, customer-focused environments. The ideal candidate will bring a minimum of three to four years of experience leading people, with a preference for those who have worked in foodservice environments. Your ability to lead by example, show effective communication skills, and handle multiple responsibilities will be key to your success. This role also requires flexibility in work hours and availability for travel to other locations as needed, supporting the company's dynamic operations. The General Manager is someone who embodies Wendy's family spirit, fostering an inclusive and welcoming environment for both employees and customers. By joining Wendy's, you become part of a proud equal opportunity employer that embraces diversity in all its forms and supports the professional growth of its team members.

Job Requirements

  • Minimum of three to four years of experience leading people
  • high school diploma or GED
  • demonstrated ability to lead and manage operations in a fast-paced environment
  • knowledge of food safety procedure and standards
  • flexible work availability
  • willing and able to travel to other locations as needed
  • able to stand for long periods, bend and kneel
  • able to lift 25 to 50 pounds
  • able to handle weather-related conditions
  • able to wear a headset and understand restaurant equipment

Job Qualifications

  • High school diploma or GED
  • minimum of three to four years of experience leading people
  • experience in foodservice environment preferred
  • demonstrated ability to manage operations in a fast-paced setting
  • knowledge of food safety procedures and standards
  • strong leadership and communication skills
  • ability to motivate and develop a team

Job Duties

  • Lead all people and operations for a Wendy's restaurant
  • ensure fresh food preparation and excellent customer service
  • treat customers like family
  • coach shift managers and crew members to improve performance
  • give and take direction effectively
  • increase store sales and profit goals
  • maintain compliance with food safety standards

Job Criteria

Experience

Mid Level (3-7 years)


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