General Manager

Papa John's is a leading international pizza delivery and takeout chain known for its commitment to quality ingredients and exceptional customer service. Established with the mission to offer better pizza, Papa John's has grown into a global enterprise with thousands of locations, dedicated to delivering high-quality products consistently and cultivating a brand that customers recognize and trust. As an innovative restaurant company, Papa John's continually adapts its operational strategies and embraces technology to improve its service and customer satisfaction while fostering a positive and productive work environment for its employees. The company values integrity, teamwork, and community involvement, maintaining compliance with all federal, state, and local laws and ethical business practices.

The role of Restaurant Manager at Papa John's involves managing and assuming full responsibility for all functions of a restaurant to ensure the delivery of high-quality products and outstanding customer service. This position requires a self-sufficient leader who can make informed and timely decisions and inspire pride and accountability among team members. The Restaurant Manager will oversee operations, including implementing company policies, procedures, programs, and systems effectively. They will ensure that every product meets Papa John's stringent quality standards and that each customer experience reflects the brand's commitment to excellence. This role demands proactive management of sales and profit goals, customer-focused team recruitment, development, and retention, as well as operational oversight including safety, maintenance, and inventory control.

As a key leadership figure, the Restaurant Manager must address customer concerns promptly and professionally, utilize customer feedback to enhance restaurant operations, and foster a culture of teamwork, energy, and fun among employees. The manager will drive sales growth by executing local marketing initiatives and maintaining a strong presence in the community. They are responsible for managing labor, food costs, and other expenses to stay within budget using the company’s PROFIT system, ensuring financial targets are met. Additionally, they will manage administrative duties such as cash handling, inventory management, equipment maintenance, and compliance with health and safety regulations.

This role is ideal for individuals who possess strong critical thinking skills, exhibit flexibility, demonstrate initiative, and excel in leading and developing a customer-focused team. The Restaurant Manager is expected to guide their team with clear directions, handle multiple projects efficiently, and maintain a results-driven approach to contribute to the restaurant's profitability and the brand's overall success. Applicants should have at least two years of restaurant management experience or equivalent supervisory experience, a high school diploma or GED, and a commitment to delivering excellent service. This is a salaried exempt position with responsibilities that require working flexible hours including nights, weekends, and holidays, often with minimal supervision. Bilingual skills and the ability to operate various communication devices may be required in certain markets.