Wendy's logo

General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Blue Cross medical insurance
dental coverage
vision coverage
Short term disability/life packages
long term disability
Optional term life
401(k) retirement savings

Job Description

Wendy's is a leading fast-food restaurant chain renowned for its commitment to quality, innovation, and exceptional customer service. Founded on the principles of providing fresh, made-to-order meals, Wendy's has grown into a global brand that values not just the food it serves but the people behind the counter who make every dining experience memorable. With a strong focus on community and team spirit, Wendy's ensures that every restaurant operates with a dedication to excellence and customer satisfaction. This environment fosters growth opportunities, encourages team collaboration, and embraces leadership at every level, making it a highly desirable place for career development in the food service industry.

The General Manager at Wendy's plays a pivotal role in the success of each restaurant. This leadership position demands a dynamic individual who can manage and inspire a diverse team of crew members, shift supervisors, and restaurant managers to exceed customer expectations. The General Manager is responsible for creating a positive, engaging work environment where employees are motivated to deliver high-quality service and food on every shift, every day. Their leadership ensures that the restaurant not only meets but often exceeds its business goals through effective team management, operational oversight, and a steadfast commitment to Wendy's standards of quality. This role is ideal for someone passionate about people development, customer satisfaction, and driving business growth within a fast-paced, rewarding setting. The position offers an opportunity to lead a team that embodies the Wendy's spirit by fostering a culture of excellence and continuous improvement.

Job Requirements

  • Previous food/customer service experience required
  • Previous management experience required
  • Flexible availability
  • Strong leadership and customer service skills
  • Friendly outgoing personality

Job Qualifications

  • Previous food/customer service experience
  • Previous management experience
  • Strong leadership skills
  • Excellent customer service skills
  • Friendly and outgoing personality
  • Ability to motivate and inspire team members
  • Effective communication skills

Job Duties

  • Provide vision and leadership to all crew, shift supervisors and restaurant managers
  • Ensure customer expectations are exceeded every visit
  • Achieve or exceed business objectives every shift every day
  • Inspire team members to go above and beyond
  • Ensure every item served meets Wendy's quality standards
  • Keep the Wendy's spirit alive in the restaurant
  • Develop team members' skills and help them advance
  • Create a team of customer-oriented, highly productive employees

Job Criteria

Experience

Mid Level (3-7 years)


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