Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedules
Career Development
Job Description
Papa John's is a renowned pizza restaurant chain known for its commitment to quality ingredients, exceptional customer service, and community involvement. Established with a mission to deliver superior pizza experiences, Papa John's has cultivated a strong brand reputation as a leader in the quick-service restaurant industry. The company emphasizes creating a welcoming atmosphere where employees take pride in delivering quality products while ensuring customer satisfaction. With numerous locations nationwide and internationally, Papa John's combines innovative menu offerings with effective operational management to uphold its brand standards and profitability.
The role of Restaurant Manager at Papa John's is a critical leadership position responsible for overseeing all aspects of restaurant operations to ensure consistent delivery of high-quality products and exceptional customer service. This full-time, salaried position entails managing day-to-day functions, including staff recruitment, training, performance management, and the implementation of company policies and procedures. The manager acts as a self-sufficient leader who inspires accountability, instills pride within the team, and makes decisions that drive restaurant success.
A Papa John's Restaurant Manager is tasked with maintaining compliance with federal, state, and local laws while fostering ethical business practices. They are responsible for building reliable systems that guarantee the quality of each product aligns with customer expectations and company standards. This includes actively seeking customer feedback and using it to continuously improve operations and enhance brand loyalty. They also ensure the restaurant environment is safe, clean, and fully equipped, supervising maintenance and repairs as needed.
Operational responsibilities include managing sales and profit goals by monitoring budgets, controlling food and labor costs, and utilizing the PROFIT System to identify and address variances. The manager promotes a customer-focused culture through consistent training on quality standards and product knowledge to maximize sales and customer satisfaction. Additionally, they develop and execute creative marketing strategies and community engagement initiatives to boost restaurant visibility and revenue.
Leadership skills are vital in this role, as the manager recruits and retains a motivated workforce, administers performance evaluations, and addresses disciplinary issues appropriately. Coaching and developing team members to exceed customer expectations while fostering a positive, team-oriented atmosphere are key components of the job. The manager also ensures all employees adhere to uniform and appearance standards.
Physically, the position requires the ability to stand for long periods, perform repetitive tasks with hands and feet, lift heavy objects up to and exceeding 50 pounds, and work in various environmental conditions, including noisy and potentially hazardous settings. The manager must be adaptable to changing situations and flexible with working hours, including nights, weekends, and emergencies.
A successful candidate will demonstrate critical thinking, customer focus, initiative, flexibility, and strong execution capabilities to meet and exceed operational goals. The role demands effective use of basic accounting, cash management, and inventory systems to optimize resource utilization and profitability. Candidates must be at least 18 years old, have reliable transportation, and have the capability to work autonomously without direct supervision. Being bilingual is a plus in certain markets.
Overall, the Papa John's Restaurant Manager position offers an exciting opportunity for driven individuals to lead a dynamic restaurant team, ensure operational excellence, and contribute to the ongoing growth and success of a globally respected pizza brand.
The role of Restaurant Manager at Papa John's is a critical leadership position responsible for overseeing all aspects of restaurant operations to ensure consistent delivery of high-quality products and exceptional customer service. This full-time, salaried position entails managing day-to-day functions, including staff recruitment, training, performance management, and the implementation of company policies and procedures. The manager acts as a self-sufficient leader who inspires accountability, instills pride within the team, and makes decisions that drive restaurant success.
A Papa John's Restaurant Manager is tasked with maintaining compliance with federal, state, and local laws while fostering ethical business practices. They are responsible for building reliable systems that guarantee the quality of each product aligns with customer expectations and company standards. This includes actively seeking customer feedback and using it to continuously improve operations and enhance brand loyalty. They also ensure the restaurant environment is safe, clean, and fully equipped, supervising maintenance and repairs as needed.
Operational responsibilities include managing sales and profit goals by monitoring budgets, controlling food and labor costs, and utilizing the PROFIT System to identify and address variances. The manager promotes a customer-focused culture through consistent training on quality standards and product knowledge to maximize sales and customer satisfaction. Additionally, they develop and execute creative marketing strategies and community engagement initiatives to boost restaurant visibility and revenue.
Leadership skills are vital in this role, as the manager recruits and retains a motivated workforce, administers performance evaluations, and addresses disciplinary issues appropriately. Coaching and developing team members to exceed customer expectations while fostering a positive, team-oriented atmosphere are key components of the job. The manager also ensures all employees adhere to uniform and appearance standards.
Physically, the position requires the ability to stand for long periods, perform repetitive tasks with hands and feet, lift heavy objects up to and exceeding 50 pounds, and work in various environmental conditions, including noisy and potentially hazardous settings. The manager must be adaptable to changing situations and flexible with working hours, including nights, weekends, and emergencies.
A successful candidate will demonstrate critical thinking, customer focus, initiative, flexibility, and strong execution capabilities to meet and exceed operational goals. The role demands effective use of basic accounting, cash management, and inventory systems to optimize resource utilization and profitability. Candidates must be at least 18 years old, have reliable transportation, and have the capability to work autonomously without direct supervision. Being bilingual is a plus in certain markets.
Overall, the Papa John's Restaurant Manager position offers an exciting opportunity for driven individuals to lead a dynamic restaurant team, ensure operational excellence, and contribute to the ongoing growth and success of a globally respected pizza brand.
Job Requirements
- Must be at least 18 years of age
- Must have reliable transportation
- Ability to work long hours scheduled or unscheduled including nights weekends and emergencies
- Ability to perform all restaurant job duties including pizza delivery
- Ability to manage with no supervision
- Bilingual in certain markets
- Must be able to use phones computers fax machines and copiers
- Stable employment history
- High school diploma or GED
- Two years of restaurant management preferred
Job Qualifications
- High school diploma or GED preferred
- Two years successful restaurant management or supervision experience preferred
- Demonstrated leadership and team development skills
- Strong customer service orientation
- Basic accounting and cash management skills
- Ability to handle multiple projects and prioritize effectively
- Excellent communication and interpersonal skills
- Proficient in using computers and inventory systems
- Ability to work independently without supervision
- Ability to coach and motivate team members
- Flexibility to work various shifts including nights and weekends
Job Duties
- Provide quality products to customers by building a system of quality with team members which ensures each delivered product meets Papa John’s standards and accurately reflects customer orders
- Professionally and promptly respond to all customer concerns or issues
- Solicit customer feedback share feedback with team and use feedback to improve restaurant operations and build brand loyalty
- Communicate train and promote quality standards to team members utilizing all tools including Operations Manual and Team Member Handbook
- Actively recruit customer-focused team members maintain adequate staffing levels orient and train team members ensure compliance with uniform and appearance standards establish and communicate performance expectations conduct performance reviews
- Document performance issues take appropriate disciplinary action coach and develop team members to ensure a quality and customer-focused team build an atmosphere of teamwork energy and fun
- Manage sales goals against budget and prior year by providing prompt and friendly customer service and building check averages through team training on products and sales execution
- Seek additional sales through traditional and non-traditional marketing and create a positive presence in the community
- Manage profit goals against budget and prior year ensure food labor and other costs stay within budget correct deviations using PROFIT System develop and implement plans to resolve unfavorable trends and enhance profits
- Execute administrative and cash management duties
- Plan and manage inventory levels using computerized inventory system to meet sales demands and minimize loss
- Ensure restaurant cleanliness and equipment maintenance safety and security standards are met oversee preventative maintenance and repairs as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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