General Manager

Caribou Coffee is a renowned coffeehouse company dedicated to creating day-making experiences that spark a chain reaction of GOOD. Known for its commitment to fostering a welcoming environment for both customers and team members, Caribou Coffee places great emphasis on TEAM, GUEST, and BUSINESS values. This company thrives by cultivating strong community connections, serving high-quality coffee, and creating life-long relationships with its customers. As a leader in the specialty coffee industry, Caribou Coffee encourages its employees to be themselves while making a positive impact in their communities. The company aims to offer an enjoyable and fulfilling workplace experience where team members can grow personally and professionally.

The General Manager role at Caribou Coffee is a critical leadership position responsible for the overall financial performance and operational success of the store. This full-time position, with compensation ranging from $20.82 to $39.77 per hour depending on experience and local wage regulations, requires an individual who can inspire a team, foster a positive culture, and deliver excellent guest experiences. The General Manager will oversee store scheduling, staffing, training, and development while ensuring that the team operates efficiently and effectively with clear roles and responsibilities. This role demands strong financial acumen to manage budgets, analyze operating statements, and optimize sales and profitability.

In addition to managing the business side, the General Manager serves as a cultural ambassador who brings Caribou Coffee's core values to life through leadership and daily practices. This includes supporting and motivating team members, resolving customer issues, maintaining high standards in food safety and cleanliness, and driving initiatives that enhance guest satisfaction and loyalty. The successful General Manager will be proactive in managing inventory, waste, and resource allocation to ensure smooth store operations.

The position also requires being hands-on and visible within the store during key operational hours, including early mornings, evenings, weekends, and holidays. Candidates need reliable transportation and the flexibility to work approximately 47 hours per week. In this dynamic role, the General Manager will utilize various company tools and systems to support business operations and team development. Physical requirements include the ability to bend, reach, lift up to 50 pounds, and stand for extended periods.

Overall, this General Manager position is an excellent opportunity for individuals passionate about hospitality, coffee culture, team leadership, and community engagement. The role combines operational management with a genuine commitment to customer service and employee development, creating a rewarding work environment where the team and guests alike feel valued and inspired.