General Manager

Pasadena, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $48,000.00 - $60,000.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Paid Time Off

Paid training

Job Description

El Bolillo Bakery is a well-established Mexican bakery rooted in the Greater Heights area of Houston, Texas. Known for its authentic fresh pastries and exceptional customer service, the bakery has grown from a modest local bakery into a prominent establishment with multiple locations, including a larger bakery across the street from the original location and an additional outlet on the South side of Houston off S. Wayside. As an active member of the Houston East End Chamber of Commerce, El Bolillo Bakery takes pride in being a vital part of the local community and continues to foster strong relationships with its customers and neighboring businesses. This bakery exemplifies the blend of cultural heritage and culinary excellence, providing a welcoming atmosphere for guests and maintaining high standards for food quality and customer satisfaction.

The General Manager role at El Bolillo Bakery is a critical leadership position responsible for overseeing the daily operations of a single restaurant location to ensure the delivery of outstanding guest service. This role demands a highly motivated and hands-on leader able to manage a diverse team while upholding the company's commitment to quality, safety, and customer satisfaction. The General Manager will lead and mentor the management team and broader staff in achieving operational excellence, financial performance, compliance with company policies, and fostering an engaging work environment. Ensuring that the restaurant operates efficiently through effective staff scheduling, inventory control, and financial reconciliation will be among the core responsibilities. This individual will also play a vital role in staff recruitment, training, development, performance management, and conflict resolution.

The position requires availability to work long or irregular hours as necessary to maintain smooth restaurant operations. The ideal candidate will exhibit exemplary leadership qualities, maintain professional conduct at all times, and communicate effectively with team members, guests, vendors, and the surrounding community. The General Manager's key focus is to meet or exceed financial goals by balancing cost control with high service standards while adhering to local, state, and federal regulations governing food safety and employee management. This hands-on management approach ensures that El Bolillo Bakery sustains its reputation for excellence while continuing its growth trajectory within Houston’s dynamic culinary landscape.

Job Requirements

Conversational Spanish
willingness to work a flexible schedule, including extended hours
periods of standing and walking, as necessary
frequent contact with guests, requiring tact and courtesy
frequent contact with subordinates, requiring direction and supervision

Job Qualifications

Proven experience in restaurant management
strong leadership and interpersonal skills
excellent communication abilities
knowledge of food safety regulations and compliance
ability to manage financials including budgeting and cost control
experience in staff recruitment, training, and performance management
ability to work flexible hours including long or irregular shifts
proficiency in inventory management systems
ability to maintain high standards of customer service
problem-solving and conflict resolution skills

Job Duties

Oversee all day-to-day restaurant operations to ensure company standards for quality food, service, and sanitation are met
supervise management and hourly staff
assign and direct daily work responsibilities for staff
maintain restaurant equipment and grounds in good condition
enter inventory into the restaurant’s computer system
meet company budgetary expectations, including cost control, efficient staffing, and expectations set for restaurant profit
reconcile cash registers at open and close for each shift, and deposit daily restaurant receipts and proceeds at the bank
complete all administrative functions and prepare all administrative reports as required by company policies and procedures
maintain all records as required by company policies and procedures, and in compliance with state and federal law
maintain staff compliance with company policies, procedures, standards, and specifications
maintain staff compliance with state and federal laws governing safety and food handling
recruit, interview, select and hire quality staff for all positions
conduct orientation and train all assistant managers and other staff as needed
perform performance reviews of all assistant managers and shift leaders on a regular basis and provide ongoing feedback, coaching, and counseling of assistant managers and staff
responsible for all counseling, disciplinary action or termination of employment required for management and staff
recommend promotion, advancement, or other status change of management and staff to company management
develop work schedules for management and staff and post the schedule in a timely manner
approve overtime as necessary for staff
display exemplary and professional attitude and appearance at all times
listen and communicate effectively with management and staff, guests, vendors, and the community
conduct management and staff meetings as necessary
follow company direction and accomplish objectives set by company
review objectives with management as necessary
delegate appropriate tasks and responsibilities as necessary
resolve employee complaints or concerns as necessary