General Manager

Alton, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $38,300.00 - $57,200.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

flexible scheduling

Job Description

Wingstop is a leading fast-casual restaurant chain known for its flavorful chicken wings and exceptional customer service. Founded in 1994, Wingstop has grown into a beloved brand with locations across the country and internationally. The company prides itself on delivering a unique dining experience focused on quality, taste, and a friendly atmosphere. Wingstop emphasizes the importance of its team members and fosters a positive work environment where employees can thrive and develop their careers. As a company committed to innovation and growth, Wingstop continually seeks passionate and dedicated individuals to join their leadership team and help drive the brand forward.

The General Manager at Wingstop plays a critical role in maintaining the restaurant's operational excellence and driving financial success. This leadership position requires a strategic and tactical approach to managing day-to-day activities, ensuring the restaurant delivers outstanding customer experiences while meeting sales and profit goals. The General Manager is responsible for hiring, training, and developing a motivated team that embodies the Wingstop culture and mission to Serve the World Flavor. This role demands a creative and dedicated leader who values hard work, teamwork, and fun, all while upholding the highest standards of service and quality. The General Manager will oversee staffing, scheduling, financial management, operations, and compliance with company policies and procedures. Through effective leadership and a strong commitment to the brand, the General Manager will build a high-performing team that consistently exceeds expectations. This opportunity offers the chance to lead a dynamic restaurant environment, contribute to company growth, and be a vital ambassador for the Wingstop brand. Employment type is full-time, with expected hours ranging from 50 to 60 per week, including mornings, evenings, weekends, and holidays. The role requires someone who is adaptable, proactive, and ready to take on the challenges of a fast-paced restaurant setting while maintaining a focus on team development and customer satisfaction.

Job Requirements

Minimum of high school diploma or GED
Some college preferred
Must be 18 years of age or older
Proficient in Microsoft Office (Word, Excel, Outlook)
Able to adapt to new systems quickly

Job Qualifications

Minimum of 5 plus years of food service, retail or restaurant supervisory experience
Proficiency in analyzing profit and loss statements and financial performance
Demonstrated ability in recruiting and selecting team members
Knowledge of labor laws
Strong written and verbal communication skills
Initiative and assertiveness
Strong interpersonal and conflict resolution skills
Strong leadership skills and ability to manage, train, develop and motivate diverse teams
Passionate about hospitality and guest service
Ability and flexibility to work 50 to 60 hours per week including mornings, evenings, weekends, and holidays
Ability to problem solve
Ability to accept feedback and willingness to improve
Ability to set goals, create action plans, and implement them
Ability to measure performance subjectively and objectively
Ability to cultivate attractive restaurant culture
Brand ambassador and mission representative

Job Duties

Responsible for staffing the restaurant timely and efficiently with carefully selected team
Ensure the restaurant environment is safe at all times for both team members and guests
Oversee the orientation and onboarding process and ensure proper execution
Write and implement or monitor shift leader development and performance plans
Make final hire and separation decisions
Create team member schedules considering availability, payroll, and overtime costs
Own the performance of the entire team
Audit all facets of operations and develop improvement solutions
Understand budget and cost trends impacting operations
Create and execute business plans
Control cash, property, product, and equipment
Manage sales, labor, and food costs
Maintain operational standards and company requirements
Identify and report maintenance problems
Ensure clear communication across the organization
Coach, mentor, and develop team members using company tools
Leverage support of the Restaurant Support Center
Comply with risk management standards