General Manager

Urban Air Adventure Parks is a leading indoor adventure park and the market leader in location-based entertainment. Founded and headquartered in Dallas, Urban Air pioneered the adventure park concept, growing into the largest adventure park operator globally. The company's mission is to create an environment where kids can have fun, aim higher, and achieve more than they ever thought possible. Urban Air Brandon embraces diversity and is committed to equal employment opportunities for all. The park fosters an energetic and positive environment where fun and safety are paramount, serving families and guests by providing memorable experiences through innovative attractions and exceptional service.

The General Manager role at Urban Air is a critical leadership position responsible for the overall success of the park. This role requires driving operational excellence, financial performance, and maintaining a fun and safe environment for both guests and staff. As General Manager, you will provide vision, direction, and motivation to your team to achieve business objectives and uphold company standards. Your leadership will be vital in creating a culture of accountability, high morale, and professional growth among staff while ensuring guests receive outstanding service. This full-time position demands a passionate and energetic professional with experience in hospitality or facility management, ideally within theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants.

The General Manager will oversee all operational areas including entertainment, food and beverage, attractions, and property maintenance, ensuring smooth and effective execution aligned with Urban Air’s brand standards. You will be responsible for staff hiring, training, and mentorship to develop skills and foster teamwork that leads to exceptional customer service. Leading and influencing your management team to maximize productivity and promote positive employee relations will be key. Financial responsibilities include capitalizing on market opportunities, managing budgets, controlling expenses, and analyzing reports to drive revenue growth. Additionally, you will play a key role in maintaining community relationships and responding proactively to guest feedback through online reviews.

This role requires strong communication skills, professionalism, adaptability, and strategic thinking. The successful candidate will be comfortable working with diverse teams, mentoring young professionals entering the workforce, and consistently delivering an engaging and safe guest experience. If you are a motivated leader who thrives in a dynamic environment and is committed to making a difference in the lives of guests and employees, this is an excellent opportunity to join an industry-leading company that values innovation and growth.