General Manager

Louisville, KY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $47,600.00 - $71,100.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Life insurance

Disability insurance

Job Description

Omni Louisville Hotel is a distinguished and iconic hotel located in the heart of Louisville, Kentucky. This vibrant establishment reflects the past, present, and future of Louisville, embodying the rich history and authentic charm of the city. The hotel stands as a prominent landmark in the Louisville skyline, featuring 612 beautifully appointed rooms with striking glassy architectural ends that gleam by day and glow by night. The hotel offers a unique mixed-use environment, seamlessly blending hospitality with the urban culture and lifestyle of Louisville. Guests are invited to experience the rooftop bar and hotel pool, designed for effortless indoor and outdoor enjoyment with stunning views of downtown Louisville as a backdrop. The interior design thoughtfully weaves elements of Louisville's heritage, culture, and character throughout the space, from luxurious hotel restaurants and a featured bourbon bar to a speakeasy and an entertaining bowling alley. At street level, the vibrant Falls City Market, a 20,000-square-foot urban food hall and grocer connected directly to the hotel lobby, serves as a welcoming hub for both guests and the local community. This dynamic market offers a diverse array of food and dessert options, including craft beer, fresh bakery items, and regional favorites, transforming Liberty Street into a lively pedestrian destination.

The role of General Manager at the Omni Louisville Hotel is a prestigious leadership position responsible for the holistic strategic and operational management of the property. As the primary executive leader, the General Manager oversees all facets of hotel performance, including guest and associate satisfaction, human resources, financial outcomes, sales and revenue generation, and long-term asset stewardship. This position is accountable for delivering strong financial results to ownership while ensuring consistent compliance with the Omni Hotels & Resorts brand service standards and initiatives. The General Manager works alongside the executive leadership team to craft and execute comprehensive, property-wide strategies aimed at exceeding guest expectations, enhancing market positioning, and securing sustainable business growth. Leadership presence within the operation is vital, with the General Manager fostering a culture of accountability, active engagement, and operational excellence across all levels of the hotel. Additionally, the General Manager is deeply involved in sales and business development efforts, cultivating relationships with key customers, members, ownership partners, and local stakeholders. Utilizing both the Omni Hotels & Resorts sales channels and independent sales endeavors, this role drives demand generation and expands market share. This leadership opportunity is ideal for an experienced hospitality professional with a passion for elevating guest experiences and delivering superior business results at one of Louisville's most celebrated hotel destinations.

Job Requirements

bachelor's degree preferred
minimum of 8 years of general manager experience in an upscale or luxury hotel environment
prior experience in a similar hotel type and market
10 years of full P&L responsibility
strong leadership and motivational skills
excellent communication and relationship-building abilities
proven track record of success in revenue growth and operations management

Job Qualifications

minimum of 8+ years of General Manager experience in an upscale or luxury hotel environment preferred
prior experience in a similar hotel type and market strongly preferred
10+ years of full P&L responsibility
proven ability to lead, motivate, and develop high-performing teams
exceptional communication and relationship-building skills
demonstrated success in driving revenue growth and operational excellence
bachelor's degree preferred

Job Duties

set clear goals, expectations, and performance standards for direct reports
build, inspire, and sustain a cohesive executive leadership team that consistently delivers results
identify leadership potential and create individualized development plans based on strengths, aspirations, and business needs
foster associate engagement through open communication, recognition, and career development
hire executive committee leaders who demonstrate strong functional expertise, creativity, and entrepreneurial leadership
conduct annual performance appraisals in accordance with standard operating procedures
maintain an open-door policy and communicate a clear, consistent vision aligned with property goals
oversee all aspects of hotel operations to ensure delivery of brand standards and best-in-class service
participate in daily operations meetings to drive interdepartmental alignment, problem resolution, and guest satisfaction
hold leaders and associates accountable for performance in a positive, supportive manner
actively participate in risk management, including legal matters and workers' compensation prevention
develop and deploy strategies to grow market share and enhance competitive positioning
provide strategic direction and direct support to the group sales team
personally engage with key customers, members, and partners to support retention and acquisition
review STR reports, competitive intelligence, and market data to assess performance and identify opportunities
identify key drivers of business success and ensure alignment of sales goals, pricing, and positioning
support effective revenue management practices to drive year-over-year RevPAR growth
collaborate closely with sales offices and partnership groups to achieve business objectives
maintain open dialogue and strategic collaboration with local partners and stakeholders
maintain full accountability for financial performance, including revenue, expenses, labor, and forecasting accuracy
ensure accurate revenue, expense, and labor forecasts with disciplined execution
oversee capital expenditure planning to ensure funds are budgeted and deployed effectively within program guidelines