General Manager

Ascent Hospitality is a prominent hospitality management company known for its extensive portfolio of hotels and a strong pipeline of new properties and acquisitions. With a focus not merely on numbers but on people, Ascent Hospitality has established a culture that emphasizes a memorable experience for both team members and guests alike. The company values individuals who work collaboratively toward a unified purpose, fostering a work environment that thrives on teamwork, passion, and service excellence. Ascent Hospitality is committed to building and sustaining a work culture where hospitality leaders can grow and meet challenges while driving guest satisfaction and operational success. The company continuously seeks accomplished leaders who possess a passion for service, excellent communication skills, and an ability to navigate and innovate within a dynamic hospitality landscape.

The role of General Manager at Ascent Hospitality is a uniquely rewarding position designed for a seasoned hospitality leader. This individual will be entrusted with the responsibility of overseeing daily hotel operations to ensure outstanding guest service delivery alongside strong financial performance. The General Manager acts as the central figure directing all facets of hotel management, including budgeting, forecasting, strategic planning, leadership in service initiatives, and performance management tied to balanced scorecard metrics. This position holds accountability for operational efficiency across multiple departments such as rooms, housekeeping, food and beverage, and engineering, ensuring each contributes positively to the hotel's profitability and service quality. The role is also integral in maintaining compliance with brand standards and regulatory requirements, cultivating a safe, comfortable, and clean environment for guests and staff.

As a key liaison between hotel owners, corporate offices, and internal teams, the General Manager supports and promotes the company’s mission by engaging in community activities, government affairs, and sales initiatives. They generate and manage the hotel’s annual budget, monitor ongoing financial health, and implement measures to improve profitability and cost savings. The General Manager motivates and develops employees through hands-on management, fostering a positive organizational culture that values staff retention and continual growth. A critical aspect of this role includes conducting regular employee meetings, leadership huddles, and performance appraisals to maintain a high-performing team that adheres to company policies and standards.

In addition, the General Manager is expected to lead by example, maintaining a professional image while being highly visible and approachable to guests. They ensure all property assets are protected and maintained through consistent preventive maintenance and risk management efforts. The role may require the General Manager to fill in front desk shifts during slower periods, demonstrating flexibility and commitment to the operation’s success. This position offers a competitive salary package along with comprehensive benefits including health, dental, vision, life insurance, a 401k plan with employer match, paid time off, uniforms provided for most positions, and a team member hotel discount program. Joining Ascent Hospitality as a General Manager means becoming a vital part of a company that truly values its people and is committed to delivering exceptional guest experiences while ensuring operational excellence and financial sustainability.