General Manager

Minneapolis, MN, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Plan

travel benefits

Employee Discounts

Job Description

Hotel Ivy is a distinguished luxury hotel located in downtown Minneapolis, renowned for its intimate boutique atmosphere and exceptional service. Recommended by Forbes, Hotel Ivy offers an exclusive experience with only 136 guestrooms and unique event spaces that cater to discerning guests who seek elegance and comfort. The property features iconic venues such as the famed Penthouse atop the Historic Ivy Tower, three onsite restaurants and bars that provide diverse culinary delights, and a Forbes 4 Star rated retreat at Anda Spa and Fitness. These offerings make Hotel Ivy a premier destination for visitors to the Twin Cities looking for a refined, memorable stay. As part of the HEI Hotels and Resorts family, Hotel Ivy benefits from a company culture known as HEI Loves, which prioritizes associate satisfaction through competitive compensation, comprehensive benefits, and generous paid time off programs.

This role as the General Manager at Hotel Ivy entails leading, supervising, and directing all hotel operations and financial activities to safeguard the asset and maximize performance. The position demands a hands-on leader who can foster a customer-driven environment and inspire associates to deliver exceptional service consistently. The General Manager will oversee every aspect of the hotel, from property maintenance and quality control to associate development and guest satisfaction, ensuring alignment with HEI Hotels and Resorts' culture and standards. The role requires active participation in sales, revenue management, and community engagement to promote the hotel’s brand and growth. This leadership position plays a critical role in strategic decision-making, driving financial objectives, and collaborating with the executive and management teams to uphold the hotel’s reputation as a luxury destination. With responsibilities including travel to corporate meetings and involvement in committees, the General Manager serves as a key ambassador for Hotel Ivy and HEI Hotels and Resorts. This full-time leadership opportunity is ideal for a seasoned hospitality professional passionate about luxury hotel management and dedicated to elevating guest experiences while supporting a positive workplace culture.

Job Requirements

Education equivalent to a bachelor's degree preferred
Minimum 5 years of management experience in luxury or high-end hotels
Proven experience managing both rooms and food and beverage departments
Strong knowledge of hotel operations including marketing plans, security programs, labor relations, and budgeting
Ability to stand and move throughout hotel property and perform essential functions with or without accommodation
Effective verbal and written communication skills
Willingness to travel for corporate meetings and sales trips
Ability to participate actively in community affairs and hotel events

Job Qualifications

Minimum 5 years of management experience in luxury or high-end hotel operations
Proven experience in rooms and food and beverage management
Knowledge of hotel operations including marketing, security, personnel and labor relations, budgeting, quality assurance, hospitality law, and long-range planning
Effective verbal and written communication skills
Ability to adapt communication style to various audiences

Job Duties

Create and maintain a customer-driven hotel with a customer-keeping vision that inspires hotel associates
Oversee the quality process to ensure customer satisfaction through consistent product quality and service
Tour and visually inspect property daily to monitor condition, cleanliness, cost control, and quality
Travel to attend corporate meetings, sales trips, and serve on committees
Aid Human Resources with associate issues, including interviewing, hiring, training, performance evaluations, and disciplinary actions
Participate in community affairs to maintain positive public image
Engage actively in sales and revenue management functions including SOP adherence, group site inspections, and performance reviews
Guide executive committee and management to make sound business decisions
Create and execute financial objectives
Comply with attendance rules and perform other job-related duties as assigned