General Manager

Reading, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $100,000.00

Work Schedule

Flexible

Benefits

weekly pay

Free BJ’s memberships

Generous Paid Time Off

Flexible and affordable health benefits

401(k) retirement savings plan

Employee stock purchase plan

Job Description

BJ's Wholesale Club is a leading membership-only warehouse club chain, serving families and businesses by offering quality products at exceptional value. With a powerful team of over 30,000 employees, BJ's is committed to making a meaningful impact every day through exceptional customer service, competitive pricing, and a community-oriented approach. The company fosters a culture of growth, teamwork, and purpose, ensuring its members and team feel valued and supported. BJ's Wholesale Club provides a variety of comprehensive benefits and opportunities aimed at supporting employees' health, well-being, and career advancement. They emphasize not only the importance of saving members money on essential goods but also focusing on employee development and satisfaction at every level of the organization. Their team members range from stocking shelves and problem solving on the floor to shaping the company’s strategic initiatives, all working together to enhance the member experience and the company’s success.

The role of Club Manager at BJ's Wholesale Club is a pivotal leadership position responsible for overseeing the full operation and profitability of a membership club. This role requires a strategic leader who can drive results by managing a diverse team, fostering a positive and high-performance culture, and ensuring a superior shopping experience for members. The Club Manager works closely with their team to implement company strategies, control costs, and meet sales and profit targets while maintaining a safe and motivating environment for team members and shoppers alike. New Club Managers undergo an extensive onboarding program lasting 8 to 12 weeks, where they are paired with experienced managers and company leaders to learn best practices and fully integrate into BJ’s operational model.

This leadership position offers a competitive starting salary beginning at $100,000, reflecting the importance of the role and the level of responsibility. The Club Manager is expected to be adaptable, possess excellent communication skills, and demonstrate solid decision-making abilities aligned with BJ’s strategic priorities. They are also tasked with building strong teams through ongoing development and accountability, staying aware of market trends and local competition, and innovating to maximize profitability. The role involves managing key performance indicators such as sales per labor hour, shrink control, and employee turnover, ensuring that all operational goals align with corporate objectives. This challenging and rewarding position offers the opportunity to lead within a dynamic retail environment and contribute significantly to the success and growth of BJ's Wholesale Club.

Job Requirements

High school diploma or equivalent
Minimum of 4 years experience in retail, supermarket, or warehouse operations management
Proven leadership and team management skills
Excellent verbal and written communication skills
Ability to analyze financial statements and control budgets
Strong problem-solving and decision-making abilities
Availability to work flexible shifts including weekends
Must be 18 years or older

Job Qualifications

4+ years of experience as a retail store, supermarket, or warehouse operations manager required
A strong drive for results and solid work ethic is required
Must be honest, straight-forward and committed to providing high levels of service to members
Excellent communication skills required
Must be able to lead and motivate a large team
Solid understanding of profit & loss statements, shrink control, staff development, merchandising, customer service, problem solving and conflict resolution required
High school diploma and/or college degree preferred
Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results
Open shift availability required
At least 18 years of age

Job Duties

Effectively leads the team by managing with vision and purpose, clearly communicating and giving direction, and validating results
Creates a club culture where team members feel challenged, know how to be successful, are encouraged to do their best, and are recognized for their accomplishments
Manages talent and builds a strong bench by encouraging team member growth and development, holding team members accountable, having difficult conversations, and providing honest and actionable feedback
Learns quickly and adapts to change, effectively communicates to team members to enable them to do their jobs effectively by sharing necessary information, explaining the whys, and keeping messaging simple
Exhibits strong decision-making capabilities that align with the company’s strategic priorities and support the achievement of club operational goals and objectives
Maintains awareness of local competition and current trends in the retail marketplace
Controls operating costs and establishes operational efficiencies
Implements new concepts to maximize profitability
Embraces the company’s core values and purpose and ensures team members do the same
Creates a great shopping experience for members that is dedicated to exceeding member expectations
Meets planned profit objectives through effective techniques, technological improvements and productivity enhancements
Monitors expenses and adjusts expenditures as necessary to achieve profit objectives
Attains planned sales volume through effective supervision of warehouse management and communication with the home office
Maintains a roadmap for achieving targets in key performance areas designated by home office, such as productivity, audit, shrink, turnover