General Manager

Aramark is a global leader in food, facilities, and uniform services, proudly serving millions of guests every day across 15 countries. With a mission rooted in service and a commitment to making a positive impact, Aramark focuses on fostering an inclusive and supportive work environment where employees can grow their talents and careers. The company emphasizes equal employment opportunity, non-discrimination, and creating a workplace where every employee can thrive regardless of race, gender, age, disability, or other protected statuses. Aramark's dedication to excellence in customer service and operational efficiency has made it a trusted partner in various industries, including healthcare, education, business, and sports and entertainment.

The General Manager position at University of Michigan Health in Ann Arbor, MI presents an exciting leadership opportunity within Aramark's food service operations. This role involves overseeing multiple contracted services that typically generate between $2 million and $15 million or more in revenue. The General Manager is responsible for meeting operational, financial, and client objectives, with a particular emphasis on leading retail food services. Success in this position requires an individual who excels in operational leadership, financial acumen, relationship building, and maintaining a strong commitment to safety and service excellence.

As a General Manager, this professional will lead a dedicated team to provide exceptional service delivery and operational efficiency ensuring a positive customer experience. The role encompasses managing client and community relationships, continually assessing and improving operations, and developing strategies to enhance service and satisfaction for both employees and customers. Ensuring compliance with local, state, and federal regulations, as well as Aramark's internal standards and business conduct policies, is a critical part of the job.

Moreover, the General Manager will play a pivotal role in managing budgets in partnership with the Finance team, optimizing financial performance and operational productivity. They will recommend innovative resources and methods to improve service based on a deep understanding of operational needs and contractual obligations. This role requires strong interpersonal communication skills to interact effectively with clients, senior management, and Aramark support staff. The candidate must be comfortable interpreting and implementing contractual requirements and identifying opportunities within contracts to solve operational challenges.

The position offers a competitive work environment where developing new skills and adapting to changing job duties is encouraged to make a positive impact for both employees and customers. A sign-on bonus of $5,000 underscores the company’s commitment to attracting top talent. Physical demands such as lifting, bending, pushing, pulling, and extended walking or standing may be part of the role. The use of uniforms and personal protective equipment (PPE) might also be required.

This General Manager role is ideal for candidates with a bachelor’s degree in food service, hospitality, facilities, business management, or a related field, combined with meaningful experience in a service industry, contract services, or hospitality setting. Proven leadership ability, budget management, financial controls, product sales strategies, and operational program implementation skills are essential. Aramark’s inclusive culture seeks leaders who are passionate about client and customer service, entrepreneurship, and growing a strong business within the dynamic environment of University of Michigan Health.