Job Overview
Employment Type
Full-time
Compensation
Salary
Range $48,500.00 - $72,500.00
Work Schedule
Standard Hours
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
flexible schedule
Job Description
Dave's Hot Chicken is a rapidly growing restaurant chain renowned for its delicious hot chicken offerings and vibrant dining experience. As a dynamic and fast-paced establishment, Dave's Hot Chicken prides itself on delivering exceptional customer service, maintaining high operational standards, and fostering a positive work environment for its team members. The company emphasizes teamwork, efficiency, and quality, creating an enjoyable atmosphere for both guests and employees alike. With multiple locations expanding across various regions, Dave's Hot Chicken is committed to upholding its brand reputation through consistent performance and innovation in the fast casual dining sector.
The General Manager plays a pivotal role in the success of each restaurant by overseeing daily operations and ensuring smooth business functions. This leadership position is responsible for guiding the Restaurant Management Team and all staff members to meet and exceed expectations in their respective roles. The General Manager actively participates in developing and executing the restaurant's business plan, focusing on operational excellence, customer satisfaction, and revenue growth.
Key aspects of the role include managing team schedules, coaching and supervising staff performance, conducting operational checks, and maintaining stringent cleanliness and safety standards. The General Manager also handles guest concerns with professionalism, implements advanced cash handling and cost control procedures, and fosters a positive work environment through effective communication and team building. Additionally, this role involves overseeing inventory, purchasing, and maintenance activities to ensure operational efficiency.
This position requires a hands-on leader who is performance-driven and capable of motivating their team to achieve high productivity and morale. The General Manager must be adept at planning, organizing, and executing daily routines and administrative tasks, ensuring compliance with company policies regarding food safety, uniform standards, and restaurant opening and closing procedures. The successful candidate will embody the company's values by setting a positive example in all business and personnel practices.
Employment type is full-time, requiring flexibility to work nights, weekends, holidays, and varied shifts, including opening and closing duties. The role demands physical stamina, including standing for extended periods, lifting moderate weights, and working in a fast-paced, sometimes high-temperature environment. Leadership experience within the restaurant industry, especially prior General Manager or Assistant General Manager roles, is critical, along with relevant certifications such as ServSafe and completion of the Dave's Hot Chicken Training Program. The General Manager position offers an opportunity to contribute significantly to the brand's continued growth while developing management skills in a supportive, team-oriented setting.
The General Manager plays a pivotal role in the success of each restaurant by overseeing daily operations and ensuring smooth business functions. This leadership position is responsible for guiding the Restaurant Management Team and all staff members to meet and exceed expectations in their respective roles. The General Manager actively participates in developing and executing the restaurant's business plan, focusing on operational excellence, customer satisfaction, and revenue growth.
Key aspects of the role include managing team schedules, coaching and supervising staff performance, conducting operational checks, and maintaining stringent cleanliness and safety standards. The General Manager also handles guest concerns with professionalism, implements advanced cash handling and cost control procedures, and fosters a positive work environment through effective communication and team building. Additionally, this role involves overseeing inventory, purchasing, and maintenance activities to ensure operational efficiency.
This position requires a hands-on leader who is performance-driven and capable of motivating their team to achieve high productivity and morale. The General Manager must be adept at planning, organizing, and executing daily routines and administrative tasks, ensuring compliance with company policies regarding food safety, uniform standards, and restaurant opening and closing procedures. The successful candidate will embody the company's values by setting a positive example in all business and personnel practices.
Employment type is full-time, requiring flexibility to work nights, weekends, holidays, and varied shifts, including opening and closing duties. The role demands physical stamina, including standing for extended periods, lifting moderate weights, and working in a fast-paced, sometimes high-temperature environment. Leadership experience within the restaurant industry, especially prior General Manager or Assistant General Manager roles, is critical, along with relevant certifications such as ServSafe and completion of the Dave's Hot Chicken Training Program. The General Manager position offers an opportunity to contribute significantly to the brand's continued growth while developing management skills in a supportive, team-oriented setting.
Job Requirements
- Current student or high school diploma/GED preferred
- Must be at least 21 years old and fluent in English
- Previous Assistant General Manager/General Manager experience
- Certified in all stations and Management positions following the DHC Training Program
- Current ServSafe Certification
- Flexibility to work nights, weekends, holidays, opening and closing shifts
- Ability to stand for long periods of time and work in a fast-paced environment
- Ability to bend and stoop and lift 50 to 75 lbs comfortably
- Ability to work in close quarters and around heat
- Positive attitude while conducting all duties
- Commitment to Guest satisfaction
- Effective communicator with co-workers and the Restaurant Management Team
- Excellent organization, planning, time management, delegation, and problem-solving skills
- Must have reliable transportation to work, a driver’s license and proof of insurance
- Must have telephone or other reliable method of communicating with Restaurant Management Team and Teammates
Job Qualifications
- Current student or high school diploma/GED preferred
- Must be at least 21 years old and fluent in English
- Previous Assistant General Manager/General Manager experience
- Certified in all stations and Management positions following the DHC Training Program
- Current ServSafe Certification
- Positive attitude while conducting all duties
- Commitment to Guest satisfaction
- Effective communicator with co-workers and the Restaurant Management Team
- Excellent organization, planning, time management, delegation, and problem-solving skills
Job Duties
- Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
- Communicate to their immediate Supervisor when additional training guidance and practice is needed
- Ensure that required Ops Walks and Q&A checks to correct areas of opportunity are being completed effectively and consistently
- Ensure that shift schedules are organized for Team Members and monitor/coach attendance, tardiness and time off
- Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success
- Ensure the Restaurant Management Team and Team Members work together to prepare items on the Dave’s Hot Chicken menu while following cooking instructions, safety procedures, and sanitary requirements
- Ensure restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms
- Handle Guests’ concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy
- Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy
- Are performance-oriented and performance driven
- understand performance expectations and are aware of performance results
- Provide direction/supervision/feedback for their management team & Team Members to maintain levels of high productivity and team morale
- Institute and follow advanced cash handling policies and procedures
- Hire, train, schedule and oversee the daily tasks of their teams
- Manage purchasing, inventory, maintenance and other operational functions
- Develop strategies for better workplace efficiency and goal achievement
- Focus on building sales and forecasting future performance
- Effectively plan, organize, and implement all daily operational routines and activities with the management team
- Ensure all required administrative duties and daily paperwork including required checklists are completed
- Ensure Restaurant is opened and closed according to DHC Policy
- Establish an environment of trust to ensure honest, open, and direct communication
- Role model and set a positive example for the entire team in all aspects of business and personnel practices
- Follows all company guidelines for food and cash controls
- follows all cost control guidelines to maintain and minimize restaurant costs
- properly uses all products, supplies, and equipment facilities
- Communicate effectively with the Restaurant Management Team and Team Members and to resolve any interpersonal issues as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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