General Manager

Caribou Coffee is a renowned coffeehouse chain dedicated to creating day-making experiences that spark a chain reaction of GOOD. Founded with a strong purpose, Caribou Coffee focuses on what truly matters: Team, Guest, and Quality. This commitment defines the company culture and guides every interaction, ensuring the delivery of exceptional coffee and customer service. Caribou Coffee is more than just a place to get excellent coffee; it is a community hub where genuine connections are fostered, and life-long relationships are built. The company values authenticity, inclusivity, and a passion for creating memorable moments for both its customers and employees. As part of its growth and community engagement, Caribou Coffee offers a supportive and dynamic work environment where individuals can be themselves while contributing to the brand's success and impact on their local communities.

The General Manager role at Caribou Coffee is a pivotal leadership position responsible for cultivating a positive and productive store culture, driving business success, and delivering an outstanding brand experience. This role requires a leader who can inspire their team, manage operations with precision, and uphold the core values that define Caribou Coffee. The General Manager leads by example, ensuring team engagement, setting clear expectations, and fostering accountability throughout the store. With a focus on maximizing sales and traffic growth, the General Manager acts as a business owner, taking full responsibility for the store's performance and the team’s development.

Key aspects of this role include comprehensive team management — from recruiting, hiring, and onboarding to coaching, training, and developing team members to reach their full potential. The General Manager ensures staffing levels are adequate and plans for future needs through bench planning and development strategies. They champion the use of company tools and systems such as Workday, CrunchTime, and others to maintain operational excellence and financial accountability.

Another critical element is delivering an unparalleled guest experience. The General Manager models and trains their team to provide exceptional service, handles guest complaints with empathy and effectiveness, and actively participates as a community ambassador for Caribou Coffee. They maintain high standards for product quality, store cleanliness, food safety, and compliance with health regulations, ensuring every guest interaction reflects the brand’s commitment to excellence.

Caribou Coffee embraces a set of core values including Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love. The General Manager not only embodies these values but also creates an environment where the team lives them daily. This means leading with authenticity, resilience, and grace even in challenging situations, and fostering a culture of trust, growth, and positive change.

This role requires a mix of practical management skills, financial acumen including understanding profit and loss statements, and exceptional interpersonal abilities. Physical demands include the ability to stand, move, lift up to 50 pounds, and perform typical duties for up to 8 hours with reasonable accommodations if necessary. Located at 2215 E 2nd St, Superior, Wisconsin, this position is perfect for individuals passionate about coffee, community leadership, and making a tangible impact as a business leader within a supportive and innovative company. Caribou Coffee is proud to be an Equal Opportunity Employer, welcoming diverse candidates from all backgrounds to join the 'Bou Crew and contribute to the ongoing success of the brand.