Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
team building events
Job Description
Urban Air Adventure Parks is the leading indoor adventure park and a market leader in location-based entertainment. Founded in Dallas, this company pioneered the concept of adventure parks, rapidly growing to become the largest operator of such parks worldwide. Urban Air provides a dynamic, fun-filled environment that inspires children to have fun and aim higher by conquering challenges they never thought possible. The company focuses on delivering memorable experiences through a safe, engaging, and vibrant atmosphere. Urban Air maintains a strong commitment to inclusivity and equal opportunity employment, with a presence firmly rooted in community partnerships and guest satisfaction. The parks are designed to appeal to families and individuals seeking both entertainment and physical activity in a safe indoor setting, offering a variety of attractions including trampolines, climbing walls, obstacle courses, and more. This makes Urban Air not just a fun destination but also a reputable employer in the hospitality and entertainment sector.
The General Manager role at Urban Air Goodyear is a pivotal leadership position within the company, responsible for overseeing all aspects of park operations to ensure a consistent, high-quality guest experience while fostering a productive and positive culture among staff. Reporting directly to franchise owners or senior leadership, the General Manager acts as the driving force behind staff motivation, operational excellence, and financial success. This role requires someone who can blend strong business acumen with a passion for creating an enjoyable and safe environment for guests and team members alike. Key responsibilities involve managing the entire scope of the park, including entertainment, food and beverage services, attractions, and property maintenance. This holistic approach ensures that the park operates smoothly and profitably while adhering to company standards.
In addition to operational oversight, the General Manager plays a critical role in people management by hiring, training, and mentoring staff members to develop their skills. This includes fostering a team environment that prioritizes exceptional customer service and staff engagement. The General Manager must be skilled in motivating and leading managers and team leads, encouraging accountability, individual development, and performance excellence. Implementing employee recognition and incentive programs ensures staff morale remains high, which directly translates to positive guest experiences. Engagement with the surrounding community through partnerships is also a crucial element, helping to build Urban Air's local presence and brand loyalty.
Financial responsibility is another core aspect of this role. The General Manager is expected to analyze financial reports, manage budgeting, control expenses, and implement marketing strategies to capitalize on business opportunities and drive park revenue. Balancing labor budgets while ensuring adequate staffing for optimal guest satisfaction is vital. The role necessitates attention to detail, strategic thinking, and adaptability to changing business circumstances and team needs. Maintaining safety, cleanliness, and security standards within the park is essential for guest and staff well-being. The ideal candidate is a professional, energetic leader with strong communication skills, proficiency in Microsoft Office applications, and proven experience in hospitality or related facility management. Candidates with backgrounds in theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants and at least three years of operations and management experience are preferred.
Overall, this General Manager position offers a unique opportunity to lead a vibrant team within a rapidly growing company dedicated to providing fun, safe, and rewarding experiences for guests and employees. Urban Air values individuals who exhibit strong character, professionalism, and enthusiasm for the business, with an innovative mindset and a commitment to fostering personal and professional growth among their team. This leadership role plays a direct part in sustaining Urban Air's reputation as a premier indoor adventure park and ensuring continual growth in a competitive market.
The General Manager role at Urban Air Goodyear is a pivotal leadership position within the company, responsible for overseeing all aspects of park operations to ensure a consistent, high-quality guest experience while fostering a productive and positive culture among staff. Reporting directly to franchise owners or senior leadership, the General Manager acts as the driving force behind staff motivation, operational excellence, and financial success. This role requires someone who can blend strong business acumen with a passion for creating an enjoyable and safe environment for guests and team members alike. Key responsibilities involve managing the entire scope of the park, including entertainment, food and beverage services, attractions, and property maintenance. This holistic approach ensures that the park operates smoothly and profitably while adhering to company standards.
In addition to operational oversight, the General Manager plays a critical role in people management by hiring, training, and mentoring staff members to develop their skills. This includes fostering a team environment that prioritizes exceptional customer service and staff engagement. The General Manager must be skilled in motivating and leading managers and team leads, encouraging accountability, individual development, and performance excellence. Implementing employee recognition and incentive programs ensures staff morale remains high, which directly translates to positive guest experiences. Engagement with the surrounding community through partnerships is also a crucial element, helping to build Urban Air's local presence and brand loyalty.
Financial responsibility is another core aspect of this role. The General Manager is expected to analyze financial reports, manage budgeting, control expenses, and implement marketing strategies to capitalize on business opportunities and drive park revenue. Balancing labor budgets while ensuring adequate staffing for optimal guest satisfaction is vital. The role necessitates attention to detail, strategic thinking, and adaptability to changing business circumstances and team needs. Maintaining safety, cleanliness, and security standards within the park is essential for guest and staff well-being. The ideal candidate is a professional, energetic leader with strong communication skills, proficiency in Microsoft Office applications, and proven experience in hospitality or related facility management. Candidates with backgrounds in theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants and at least three years of operations and management experience are preferred.
Overall, this General Manager position offers a unique opportunity to lead a vibrant team within a rapidly growing company dedicated to providing fun, safe, and rewarding experiences for guests and employees. Urban Air values individuals who exhibit strong character, professionalism, and enthusiasm for the business, with an innovative mindset and a commitment to fostering personal and professional growth among their team. This leadership role plays a direct part in sustaining Urban Air's reputation as a premier indoor adventure park and ensuring continual growth in a competitive market.
Job Requirements
- 3+ years of experience in facility operations and management
- experience in hospitality industry such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
- strong communication skills
- proficiency in Microsoft Office (Excel, Word, PowerPoint)
- ability to motivate, lead, and develop team members
- professional grooming and conduct
- ability to maintain professionalism internally and externally
- adaptability and flexibility in approach
- strategic thinking and problem-solving skills
Job Qualifications
- Ability to enthusiastically interact with others
- strong character and exercises good judgment in decision-making
- experience in hospitality required: theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
- 3+ years of experience in facility operations & management required
- demonstrated ability in developing team members in areas of responsibility
- demonstrated ability to achieve expected store financial results in areas of responsibility
- must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude
- intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
- professional grooming and conduct must be constantly displayed
- adaptability, flexibility, and general enthusiasm for the business
- strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- ability to establish working relationships with all employees, management, and vendors
- ability to maintain and project professionalism, internally and externally, at all times
- ability to establish and communicate a vision for the park
- flexible in approach
- can readily adapt to business and team needs and changes
- ability to hold oneself accountable for high personal standards of conduct and professionalism
- appreciation of diversity (thought, ethnic, gender, etc.)
- innovative and strategic thinker
Job Duties
- Hire, train, and provide mentorship to the staff to further develop their skills
- cultivate a team environment that provides exceptional customer service
- implement and execute all staff training programs
- assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
- lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
- ensure execution of all employee recognition and incentive programs as documented
- maintain a strong community presence through partnership with community and business organizations
- maintain a safe, clean, and secure environment for all guests and staff
- responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
- continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
- provide direction to the management team and ensure all staff members perform at a consistently high level
- promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards
- assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals
- monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
- capitalize business opportunities in the market area by executing company marketing strategies to drive sales
- maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
- assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
- analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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