General Manager

Fishers, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $50,000.00 - $55,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401K with company match

Paid Time Off

Weekly Payroll

Career growth opportunities

Sundays Off

Job Description

InTown Suites is a well-established hotel chain specializing in providing extended stay accommodations with quality and comfort in mind. Known for its commitment to exceptional guest experiences and high standards of hygiene and service, InTown Suites caters to travelers seeking affordable yet comfortable lodging options for both short and long-term stays. The company prides itself on fostering a diverse and inclusive workplace culture, dedicated to supporting its team members with opportunities for professional growth and development. With multiple properties across various locations, InTown Suites emphasizes operational excellence, guest satisfaction, and a welcoming environment for all. Employees enjoy a friendly work atmosphere where teamwork and dedication are highly valued. Comprehensive health benefits and career advancement pathways are core to the company’s employee value proposition.

The General Manager role at InTown Suites is a key leadership position responsible for overseeing the daily operations of one of the hotel properties. This role requires a proactive manager who can ensure that the hotel maintains a clean, quiet, and safe environment conducive to positive guest experiences and employee satisfaction. The General Manager will be accountable for the financial performance of the property, including budgeting, cost control, and revenue optimization, ensuring the location hits its profit and loss targets. They will also oversee the physical condition of the hotel, managing maintenance and capital projects to uphold property standards.

In this role, the General Manager will recruit, train, and support the property staff, fostering a service-driven team that upholds InTown Suites' standards. Key duties include guest services management, office and financial operations such as check-in/check-out processes, payroll and bookkeeping oversight, and compliance with all safety and regulatory requirements. The ideal candidate will bring at least three years of management and supervisory experience, strong computer literacy especially with front office management systems, and a keen ability to interpret financial reports and market data. This role requires excellent communication skills, the ability to multitask in high-pressure situations, solid judgment, and a sales-oriented mindset to drive local marketing and competitive positioning. Candidates must possess a valid driver's license and automobile and demonstrate flexibility to work long hours as needed.

InTown Suites offers a competitive compensation package complemented by health, dental, vision, life, and disability insurance, a 401k plan with company match, paid time off, and the unique perk of having Sundays off. This role provides significant career growth opportunities within a supportive and collaborative work environment. It is ideal for a motivated hospitality professional who thrives on operational challenges and leading teams to success within the hotel industry.

Job Requirements

Minimum 3 years’ management and supervisory experience
High school diploma or equivalent combination of education and experience
Valid driver’s license, current auto insurance, and reliable automobile
Proficient communication skills in English
Mathematical ability to analyze reports and financial data
Proficient computer skills with front office management systems
Knowledge of guest service and operations standards
Ability to multitask and manage stressful situations
Flexibility to work long hours
Sales and marketing knowledge
Effective judgment and problem-solving skills

Job Qualifications

Minimum 3 years’ experience in management and supervisory experience
High school diploma preferred but not required
Possess a valid driver’s license, current auto insurance, and a functioning automobile
Ability to read, speak, write and understand the English language
Ability to read, understand, and interpret information found in a variety of reports
Sufficient mathematical skills to prepare forecasts and reports, calculate revenues and costs
General computer proficiency and thorough knowledge of Front Office/Front Desk management
Thorough knowledge of related department operations including service standards and guest relations
Ability to compose and express thoughts clearly and understandably
Ability and flexibility to work long hours as business demands
Ability to manage multiple activities in stressful situations and organize work and others’ efforts
Ability to make effective judgment on front office operations and staff
Salesmanship and knowledge of the local competitive landscape

Job Duties

Recruit, interview and hire all property staff
Training, development and support of property staff
Responsible for office operations, including checking-in and checking out guests, control of all money, and bookkeeping and payroll functions
Ensure and provide excellent guest service
Develop expertise on computer operating system
Identify and manage repair and maintenance issues
Identify capital expenditure needs and assist with completion of capital expenditure projects
Identify and follow up on life/safety issues and inspection issues
Maximize financial performance through revenue management and pricing recommendations
Meet budgets through P&L analysis and effective cost and inventory control
Assists in preparation of annual budgets
Monitor competitors for their market
Drive sales through local marketing
Develop and maintain positive relationships with all local governmental authorities
Assist in recruitment and training of other General Managers