General Manager

Fort Collins, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $48,000.00 - $71,800.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional Development

Employee Discounts

performance bonuses

Job Description

The hotel is a dynamic and thriving hospitality establishment committed to providing an exceptional guest experience while maintaining operational excellence. As part of a reputable brand, the hotel emphasizes professionalism, guest satisfaction, community engagement, and employee development. The organization values a positive team-oriented culture and strives to create an environment where both guests and staff feel welcomed and supported. This hotel operates with a strong focus on achieving profitability through strategic revenue generation, cost control, and maintaining the highest standards of quality and safety. The brand requires its employees to uphold a professional appearance and demeanor, ensuring all guest interactions are handled with utmost care and attention to detail. Regular staff training and adherence to company policies and procedures are critical to maintaining these standards. The hotel actively participates in local community and civic affairs, underscoring its commitment to being a responsible and engaged community member.

The role of Supervisor reporting to the Regional Director of Operations is instrumental in driving the overall success of the hotel. This position is responsible for managing all aspects of hotel operations, including sales and marketing, guest relations, employee staffing, cost controls, revenue management, and compliance with brand standards and legal requirements. The Supervisor plays a key leadership role, fostering a positive, customer-focused work environment and ensuring that all team members deliver outstanding service. The role demands an individual who can multitask effectively, solve problems, handle guest complaints professionally, and maintain operational integrity through strict adherence to policies and safety procedures. This exempt position expects a minimum of 40 hours of work per week or as necessary to complete job responsibilities.

The Supervisor will also collaborate with the Revenue Manager and Director of Sales to optimize room rates, maximize group bookings, and actively participate in community and business development efforts. They are tasked with conducting necessary financial reviews, processing invoices punctually, and maintaining accurate records to support the financial health of the hotel. Regular inspections and maintenance oversight ensure compliance with brand standards and create an appealing environment for guests. Additionally, the Supervisor ensures proper staffing levels, timely employee performance reviews, and completion of required training, all contributing to a motivated and competent workforce. This multifaceted role requires a person with strong leadership abilities, excellent communication skills, and a proactive approach to managing hotel operations while delivering exceptional guest experiences.

Job Requirements

High school diploma or equivalent
Prior experience in hotel supervisory or management position
Ability to work a minimum of 40 hours per week and flexible schedule
Strong interpersonal and communication skills
Ability to enforce policies and ensure compliance with laws
Capability to handle confidential information
Proficiency in basic math and financial processes
Certification in relevant areas such as food handling and CPR may be required
Ability to perform regular inspections and maintain property standards
Competence in employee management and staff training
Willingness to participate in local community and business development activities
Problem-solving skills and customer service orientation

Job Qualifications

High school diploma or equivalent
Previous experience in hotel management or supervisory role
Strong leadership and team-building skills
Excellent customer service and communication skills
Ability to handle multiple tasks efficiently
Knowledge of hotel operations and brand standards
Familiarity with financial management and budgeting
Certification in food handling, CPR, or First Aid preferred
Proven problem-solving abilities
Experience with sales and marketing strategies
Ability to maintain confidentiality and professionalism
Strong organizational skills and attention to detail

Job Duties

Create a positive team-oriented environment
Maintain a high level of professional appearance and demeanor
Maintain regular attendance and work schedule
Maintain confidentiality in all areas
Demonstrate ability to multi-task and problem-solve
Handle and resolve guest complaints professionally
Comply with certification requirements such as food handlers and CPR
Enforce all policies, procedures, and relevant laws
Review and maximize rates and group bookings with Revenue Manager and Director of Sales
Conduct sales calls and participate in community affairs
Conduct regular staff meetings and training
Achieve budgeted revenues and cost controls
Perform financial reviews including budgets and payroll
Process invoices timely and keep A/R collectibles under 90 days
Ensure safety and loss prevention measures
Maintain cleanliness and maintenance of the property
Ensure full and professional staffing
Conduct employee performance reviews on time
Perform other duties as assigned