General Manager

Pittsburgh, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $45,000.00 - $67,200.00

Work Schedule

Standard Hours

Benefits

401k

Dental Insurance

Employee Discounts

Health Insurance

Paid Time Off

Vision Insurance

Job Description

Hampton Inn & Suites Pittsburgh Waterfront is part of the reputable Hampton brand, known worldwide for delivering reliable, comfortable, and accessible lodging services primarily catering to business travelers and vacationers alike. Located in the heart of Pittsburgh, this hotel combines convenience and quality service, making it an ideal choice for guests seeking both comfort and accessibility. The establishment prides itself on its commitment to excellent hospitality, maintaining high standards for both its facilities and staff, which creates a welcoming environment for everyone who stays or works there.

The company culture at Hampton Inn & Suites Pittsburgh Waterfront emphasizes teamwork, profess... Show More

Job Requirements

Minimum of 5 years experience in hotel management or related hospitality leadership role
Bachelor’s degree preferred but equivalent experience may be considered
Strong organizational and multitasking abilities
Ability to work flexible hours including weekends and holidays
Valid driver’s license
Excellent problem-solving skills
Strong leadership and motivational skills
Proficient in Microsoft Office and hotel management software
Ability to handle financial reports and budgets efficiently

Job Qualifications

Bachelor’s degree in hospitality management or related field preferred
Proven experience in hotel management or a similar leadership role
Strong financial management and budgeting skills
Excellent sales and marketing capabilities
Effective communication and interpersonal skills
Ability to lead and motivate a diverse team
Experience in staff recruitment, training, and retention
Knowledge of hotel operations and guest service standards
Proficiency in using hotel management software and tools
Commitment to guest satisfaction and quality service

Job Duties

Handle daily operations and oversee all hotel areas including front office, housekeeping, breakfast, maintenance, night audit, guest satisfaction, and sales
Market the hotel’s quality products and services to exceed guest expectations
Provide sales leadership and implement plans to achieve profitability goals
Recruit, hire, train, and retain top talent delivering the WOW guest experience
Supervise, mentor, and motivate hotel employees
Assist guests promptly and effectively
Collaborate with departments to achieve budgets and build strong working relationships
Motivate staff and ensure cleanliness and safety of the hotel
Create annual budget and monitor financial performance
Produce and explain monthly financial reports
Deliver strong financial performance while maintaining guest relations
Collaborate and learn with other ZMC Hotels General Managers

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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