General Manager

OTG Concessions Management, LLC is a groundbreaking company in the hospitality sector, transforming the airport dining and retail experience for travelers. With a presence in more than 300 in-terminal dining and retail locations across 11 major airports, OTG serves millions of customers annually, making a significant impact on airport hospitality through innovation and exceptional service. The company prides itself on a unique hospitality environment that offers vast opportunities for career growth and professional development. OTG’s commitment to excellence is demonstrated not only through the high-quality food and service provided but also through their investment in employee welfare, offering industry-leading compensation packages and benefits such as paid time off, comprehensive healthcare, and competitive 401k matching programs.

As the General Manager at Newark Liberty International Airport (EWR), located at 3 Brewster Rd, Newark, NJ, you will be at the forefront of OTG’s mission to revolutionize airport experiences. This full-time leadership role offers a salary range of $75,000 to $85,000 per year, complemented by bonus eligibility. As a General Manager, you will be responsible for overseeing day-to-day operations of multiple restaurant and retail concepts within the terminal, including both front-of-house and back-of-house functions. Your role will encompass managing team performance, ensuring superior food quality and presentation, and delivering excellent customer service. Additionally, you will handle budgeting, inventory control, labor management, and adherence to company policies and procedures.

This extensive leadership position requires fostering a positive work environment that promotes pride, cooperation, and success among all crewmembers. You will lead, train, and develop management and staff, manage scheduling and labor costs efficiently, and uphold the highest operational standards. Managing the CIBO Markets located in assigned quadrants will be part of your scope, along with recruitment and retention of front-of-house staff. OTG seeks a dynamic leader who embodies a strong work ethic, integrity, and passion for hospitality, with the ability to drive financial goals and create memorable guest experiences. This position demands flexibility with working hours, including nights, weekends, holidays, and variable weather conditions, reflecting the fast-paced and dynamic airport setting.

Joining OTG as a General Manager means entering an innovative and supportive community committed to equal opportunity and diversity. The company values dedication to customer service, teamwork, and leadership, offering a platform to expand your career in a unique and exciting environment. Your role is crucial in continuing OTG’s legacy of excellence and leading a team to bring seamless, high-quality hospitality to one of the busiest airports in the nation. This is more than a job; it’s a chance to revolutionize hospitality and make a daily impact on travelers’ experiences across the globe.