General Manager

Bayonne, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $250,000.00 - $300,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

wellness programs

Job Description

The Ned NoMad is a distinguished members' club and hotel located in the vibrant hub of New York City, offering a unique blend of heritage and modern luxury. As the first international branch of The Ned, which initially established its acclaim with the London location in 2017, The Ned NoMad opened its doors in the summer of 2022, continuing the legacy of exceptional hospitality. The property is situated in the historic Johnston Building, a site dating back to 1903 and formerly known as the NoMad Hotel. This building has been artistically revitalized with the expertise of the Soho House Design team to merge the authentic charm of the past with sleek contemporary aesthetics, providing an atmosphere that is both warm and sophisticated. The Ned NoMad is home to 167 exquisitely appointed bedrooms and suites, alongside a variety of vibrant spaces such as a rooftop bar, terrace restaurant, first-floor bar, lounge, and a venue for nightly live entertainment. This makes it not only a luxurious accommodation choice but also a cultural hotspot within the city.

The role of the General Manager at The Ned NoMad is a full-time, executive leadership position integral to steering the success of the property. Reporting directly to the Managing Director, the General Manager is entrusted with overseeing all facets of the hotel and members' club operation. This includes operational excellence, financial performance, guest and member engagement, team leadership, and the embodiment of the brand’s values and standards. With a salary range between $250,000 and $300,000 annually, this is a prestigious role suitable for a highly experienced and capable professional in the luxury hospitality sector.

The General Manager serves as the visible leader and strategic driver, responsible for crafting and implementing business strategies that enhance profitability while maintaining an unparalleled guest experience. This position demands a leader who is as comfortable making critical business decisions as they are engaging with guests and team members on the floor, ensuring that the culture of professionalism, warmth, and excellence is deeply ingrained throughout the property. The General Manager must demonstrate exceptional commercial acumen, operational expertise, and a passion for high-quality service. They will oversee the entire guest journey, guarantee compliance with all regulatory standards, and foster a supportive, inclusive team environment that attracts and retains top talent. This role also requires a strong commitment to innovation to keep The Ned NoMad at the forefront of the hospitality industry, continually elevating its appeal and relevance in a competitive market.

This opportunity is ideal for a seasoned leader accustomed to managing complex hospitality environments such as luxury hotels, lifestyle hotels, or private members' clubs. The successful candidate will bring at least five years of senior leadership experience, a proven track record in financial and operational management, and exceptional communication and relationship-building skills. The position also emphasizes upholding a diverse and inclusive workplace culture, with a strong focus on integrity, safety, and team development. By joining The Ned NoMad as General Manager, you will play a crucial role in shaping the guest experience and operational success of one of New York City’s most prestigious hospitality destinations.

Job Requirements

Minimum of five years of experience as a general manager or in a comparable senior leadership role within a hotel, members' club, or luxury hospitality environment
strong commercial and strategic instincts with demonstrated experience leading both financial and operational performance
proven ability to build, motivate, and develop high-performing teams
confident, hands-on leadership style with the ability to lead from the floor and the business
exceptional communication and relationship-building skills
strong understanding of contemporary hospitality, lifestyle, and service culture
highly adaptable, resourceful, and comfortable operating in a fast-moving environment
strong personal integrity and sound judgment
genuine commitment to diversity, equity, and inclusion
must be able to seize, grasp, turn, and hold objects with hands
must be able to stand and walk for extended periods, including up to 8 hours
must be able to move quickly throughout the property in a fast-paced environment
must be able to move, pull, carry, or lift between 20 and 60 pounds
must be able to kneel, bend, crouch, and climb as needed
must be able to use a step ladder

Job Qualifications

Minimum of five years of experience as a general manager or in a comparable senior leadership role within a hotel, members' club, or luxury hospitality environment
strong commercial and strategic instincts with demonstrated experience leading both financial and operational performance
proven ability to build, motivate, and develop high-performing teams
a confident, hands-on leadership style with the ability to lead from the floor as well as from the business
exceptional communication and relationship-building skills
strong understanding of contemporary hospitality, lifestyle, and service culture with a sharp sense of what drives relevance and loyalty
highly adaptable, resourceful, and comfortable operating in a fast-moving environment
strong personal integrity and sound judgment
a genuine commitment to diversity, equity, and inclusion in both leadership and team culture
degree in hospitality management or a related field preferred
previous experience as a general manager in New York City preferred
experience leading within a luxury hotel, lifestyle hotel, or private members' club environment preferred

Job Duties

Lead the overall performance of the property across operational, financial, experiential, and people metrics
set a clear strategic direction for the business and translate vision into actionable priorities
own the member and guest experience end-to-end, ensuring every touchpoint reflects the standards and spirit of The Ned
inspire, develop, and hold leaders accountable for performance, service delivery, and team culture
drive profitability across all departments in partnership with the executive committee, with direct oversight of departmental performance and P&Ls
make sound, timely decisions that protect and improve business performance, including labor management, cost control, forecasting, budgeting, and month-end review
ensure the property operates in full compliance with all health and safety, labor, legal, and regulatory requirements
act as a visible ambassador for The Ned NoMad within New York City, building meaningful relationships that support membership growth, brand awareness, and talent attraction
champion new thinking and innovation to keep the property competitive, relevant, and best-in-class
oversee the full guest and member journey, from pre-arrival through departure, ensuring service is consistent, intuitive, and aligned with brand standards
ensure all teams execute service in accordance with established SOPs, while responding quickly and effectively to service issues in real time
oversee the successful execution of events, activations, and member programming, ensuring operational readiness and a high-quality experience
maintain a deep understanding of all property offerings, amenities, and local market context to support team performance and guest engagement
direct day-to-day operating plans, including weekly scheduling, coverage, and productivity management
oversee inventory controls and par levels to support uninterrupted service
lead daily walkthroughs and inspections to ensure all public areas, guest-facing spaces, and exterior areas are maintained to standard
oversee preventative maintenance, deep cleaning, and special projects to ensure the building remains in excellent condition
manage third-party vendors and contract service providers to ensure quality, efficiency, and alignment with brand expectations
ensure compliance with all required policies, procedures, and operational directives
serve as the primary operational liaison between the property and the Managing Director
oversee spending against both the Annual Operating Budget and Capital Reserve Budget, ensuring expenditures are aligned with business priorities and return on investment
lead the property's financial rhythm, including forecasting, budgeting, payroll oversight, labor planning, and month-end analysis
ensure accounting controls, purchasing practices, and invoice processes are executed accurately and consistently
oversee billing and collections processes as applicable, including delinquency and suspension procedures
ensure timely completion of projects, deliverables, and documentation tied to operational and business priorities
support the consistent implementation and adoption of company SOPs across all departments
maintain emergency preparedness procedures and continuity plans for weather, fire, safety, and related scenarios
own and regularly update a rolling five-year capital improvement plan to protect and enhance the asset
build strong, proactive partnerships with central support teams including Brand, Revenue, People, Finance, Engineering, and Sales
foster an open, responsive culture across the property, with clear communication and strong follow-through at every level
communicate professionally and effectively with employees, guests, members, ownership, and leadership
ensure escalated guest and member feedback is resolved promptly and documented appropriately
lead effective team meetings and one-to-ones with direct reports to reinforce accountability, development, and alignment
maintain strong external relationships with local organizations, trade partners, business improvement districts, and industry groups
build, lead, and retain a high-performing team through strong hiring, onboarding, coaching, and performance management
ensure staffing levels and organizational structure support the operational and service needs of the business
oversee training and development programs so teams feel confident, informed, and equipped to deliver at a high level
set goals, conduct performance reviews, and address performance issues with consistency and professionalism
maintain accurate job descriptions, postings, evaluations, and internal communication materials
foster a culture of professionalism, accountability, inclusion, and care
ensure uniform, grooming, and presentation standards are consistently upheld
reinforce a strong culture of safety through daily leadership, training, and compliance