General Manager

Urban Air is a leading name in the entertainment and family fun industry, recognized as the preeminent indoor adventure park and an innovator in location-based entertainment. Headquartered in Dallas, Urban Air has pioneered the adventure park concept and holds the distinction of being the largest adventure park operator globally. Their mission centers around helping kids and families have fun, encouraging them to aim higher and achieve goals they might not have thought possible. The company's commitment to safety, exciting attractions, and top-notch guest experiences makes it a popular destination for family entertainment across multiple locations.

Urban Air Adventure Parks offers a dynamic work environment characterized by its fun culture and dedication to community engagement. The company places a strong emphasis on employee growth, leadership development, and fostering a positive atmosphere not only for guests but also for its team members. Urban Air Largo, one of its locations, proudly upholds these values and is committed to being an equal opportunity employer.

The role of General Manager at Urban Air is pivotal to the success and operational excellence of the park. This leadership role demands an energetic and motivated individual capable of inspiring staff, fostering accountability, and driving results to meet and exceed company goals. The General Manager will provide overall leadership, vision, and direction on key initiatives and operating standards, ensuring a safe, clean, and secure environment for both guests and employees.

Key responsibilities include hiring, training, and mentoring staff to develop their skills while cultivating a team atmosphere that prioritizes exceptional customer service. The General Manager is tasked with executing all employee recognition and incentive programs and maintaining a strong community presence. Additionally, they oversee the full scope of the park's operations—ranging from entertainment, food and beverage, attractions, to property management. Operational excellence involves continuous improvement through adherence to standards and motivating the management team to perform at a consistently high level.

Financial stewardship is a critical area of focus, with responsibilities including executing marketing strategies to capitalize on business opportunities, maintaining rigorous inventory control, staffing for optimal customer experience while managing labor costs, and analyzing financial reports to drive revenue growth and expense control.

This role requires proven experience in hospitality or related fields such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants, along with a strong track record of facility operations and management. The ideal candidate demonstrates strong leadership, excellent communication skills, adaptability, and professionalism. The General Manager must be an innovative and strategic thinker committed to maintaining high standards of conduct and professionalism, while being flexible and adaptive to business needs.

Urban Air values leaders who can serve as role models, particularly for younger staff who may be new to the workforce. The opportunity to grow team members professionally and personally, and to shape a positive, fun, and safe guest experience is at the heart of this position. If you are committed to leadership excellence and enjoy a vibrant, community-focused work culture, this role offers a rewarding career path with Urban Air Adventure Parks.