Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Sign-On Bonus
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Job Description
Aramark is a global leader in food services, facilities management, and uniform services, proudly serving millions of guests every day across 15 countries. Known for its commitment to service excellence and sustainability, Aramark partners with organizations in various sectors including healthcare, education, business, and sports and entertainment to deliver exceptional experiences. The company fosters an inclusive culture valuing diversity and equal opportunity, focused on helping employees grow professionally and personally while contributing positively to communities and the planet.
Aramark is seeking a highly motivated and experienced General Manager for its University of Michigan Health location in Ann Arbor, MI. This leadership role is pivotal in overseeing multiple contracted services that typically generate $2 - $15 million or more in revenue. The General Manager will be responsible for operational management, financial performance, and ensuring client satisfaction with a particular focus on retail food services. This role demands strong operational leadership, financial acumen, and relationship-building skills to effectively manage the client and community partnerships.
The General Manager will lead a dynamic team dedicated to delivering exceptional service, operational efficiency, and a superior customer experience. Responsibilities include hands-on execution of contracted services, managing budgets in partnership with finance teams, and implementing strategic improvements based on operational needs and contractual obligations. Compliance with local, state, and federal regulations, as well as adherence to Aramark’s business conduct and safety standards, are critical aspects of this position.
This position offers a $5,000 sign-on bonus as an incentive for qualified candidates. The ideal candidate will possess a bachelor’s degree in food service, hospitality, facilities, or business management and have substantial experience in service industries such as contract services or hospitality. Effective communication skills, entrepreneurial spirit, and proven leadership through other managers are essential traits for success in this role. The ability to read, understand, and implement contractual requirements while identifying operational opportunities within contract terms is also important.
The role may include physical demands such as lifting, bending, pushing, pulling, and extended periods of walking and standing. Usage of uniforms and personal protective equipment (PPE) may also be required. Aramark emphasizes ongoing development and the importance of adaptability, with responsibilities and duties evolving as needed to meet business goals and client expectations.
Overall, this General Manager opportunity at Aramark is designed for a results-driven individual who thrives in a fast-paced, service-oriented environment and is committed to making a meaningful impact through leadership, innovation, and a customer-first approach. Working at Aramark means contributing to a company that values diversity, empowers its workforce, and holds a strong commitment to sustainability and community engagement.
Aramark is seeking a highly motivated and experienced General Manager for its University of Michigan Health location in Ann Arbor, MI. This leadership role is pivotal in overseeing multiple contracted services that typically generate $2 - $15 million or more in revenue. The General Manager will be responsible for operational management, financial performance, and ensuring client satisfaction with a particular focus on retail food services. This role demands strong operational leadership, financial acumen, and relationship-building skills to effectively manage the client and community partnerships.
The General Manager will lead a dynamic team dedicated to delivering exceptional service, operational efficiency, and a superior customer experience. Responsibilities include hands-on execution of contracted services, managing budgets in partnership with finance teams, and implementing strategic improvements based on operational needs and contractual obligations. Compliance with local, state, and federal regulations, as well as adherence to Aramark’s business conduct and safety standards, are critical aspects of this position.
This position offers a $5,000 sign-on bonus as an incentive for qualified candidates. The ideal candidate will possess a bachelor’s degree in food service, hospitality, facilities, or business management and have substantial experience in service industries such as contract services or hospitality. Effective communication skills, entrepreneurial spirit, and proven leadership through other managers are essential traits for success in this role. The ability to read, understand, and implement contractual requirements while identifying operational opportunities within contract terms is also important.
The role may include physical demands such as lifting, bending, pushing, pulling, and extended periods of walking and standing. Usage of uniforms and personal protective equipment (PPE) may also be required. Aramark emphasizes ongoing development and the importance of adaptability, with responsibilities and duties evolving as needed to meet business goals and client expectations.
Overall, this General Manager opportunity at Aramark is designed for a results-driven individual who thrives in a fast-paced, service-oriented environment and is committed to making a meaningful impact through leadership, innovation, and a customer-first approach. Working at Aramark means contributing to a company that values diversity, empowers its workforce, and holds a strong commitment to sustainability and community engagement.
Job Requirements
- Bachelor's degree preferred
- Experience in service industry or hospitality
- Strong leadership skills
- Financial management experience
- Excellent communication abilities
- Ability to understand and implement contracts
- Physical ability to perform job duties including lifting, bending, and standing
- Willingness to wear uniforms and PPE as required
Job Qualifications
- Bachelor's degree level education highly preferred in an area of food service, hospitality, facilities, or business management
- Ability to focus on client and customer services, entrepreneurship and building and growing a strong business
- Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff
- Comfortable reading, understanding, and implementing contractual requirements including identifying opportunities within contract terms and conditions to address operational issues
- Meaningful experience in service industry, contract services, or hospitality environment
- Proven ability leading through other managers
- Experience in creating and managing a department budget, financial controls and analysis
- Experience crafting product sales strategies and implementing operational programs and initiatives
Job Duties
- Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations
- Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction
- Builds, develops, and leads a management team and staff capable of carrying out organizational objectives
- Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, and contractual obligations
- In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity
- Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports
- Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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