General Manager

Longmont, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $126,960.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Life insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Holiday pay

maternity leave

paternity leave

Casual Dress Environment

Tuition Reimbursement

Leadership Mentoring Opportunities

Employee Discount Program

Job Description

MTM Transit is a leading transportation management company dedicated to improving community access by removing barriers to vital services such as grocery stores, employment, medical care, and other essential resources. Since its establishment in 2009, MTM Transit has focused on providing seamless, cost-effective, and innovative transportation solutions tailored to the unique needs of disabled, elderly, and transportation-disadvantaged populations. With an emphasis on hands-on management, MTM Transit collaborates with public transit agencies to enhance fixed-route transit utilization, optimize paratransit operations, and provide comprehensive quality assurance across multi-vendor transit systems. Over the past 12 years, the company has grown responsibly by focusing on passenger experience and proactive solutions such as on-demand microtransit services, supporting communities nationwide in overcoming mobility challenges.

The General Manager position at MTM Transit, located in Boulder, CO, is a dynamic leadership role integral to ensuring the efficient and compliant delivery of transportation services. This position is responsible for overseeing contract compliance, managing relationships between corporate departments and key clients, and ensuring that all operations adhere to established contractual and regulatory guidelines. The General Manager acts as a central liaison facilitating communication among internal teams and external stakeholders to maintain service excellence and foster continuous growth.

Key responsibilities include contract oversight, risk assessment, staffing and resource management, employee development, and operational adjustments designed to maximize productivity and cost-effectiveness. The role requires a deep understanding of MTM Transit’s policies, federal transportation regulations, and ridership protocols necessary for delivering safe and dependable transit services. By maintaining strong client relationships, the General Manager addresses service issues promptly while promoting a culture centered on safety and customer satisfaction. Additionally, this role involves strategic planning, educating clients on industry changes, and ensuring all personnel and vehicle records comply with federal safety requirements.

Ideal candidates will bring 2 to 5 years of experience managing transit operations, particularly within smaller transit sites or teams operating under multimillion-dollar contracts. Strong leadership skills, analytical capabilities, and proficiency with computerized routing systems are essential for success. Experience with federal ADA, DOT, and FTA regulations is highly valued. Exceptional interpersonal skills and the ability to juggle multiple priorities effectively underpin the role’s demands. The General Manager will also oversee federally mandated drug and alcohol programs and provide coaching to direct reports, contributing to a high-performance, safety-first workplace.

MTM Transit offers a competitive salary range of $84,640 to $126,960 annually, reflecting the company’s commitment to valuing talent and experience. The company fosters an inclusive culture where innovation, collaboration, and professional growth are paramount. Alongside its market-competitive compensation, MTM Transit provides comprehensive benefits including health, dental, and vision insurance, 401(k) plans with company matching, paid time off, parental leave, tuition reimbursement, and leadership development opportunities. The company also promotes a casual dress environment and a supportive workplace aimed at helping every employee thrive.

Joining MTM Transit means being part of a forward-thinking, mission-driven team dedicated to making a meaningful difference in communities across the country. As the General Manager, you’ll play a pivotal role in shaping transportation access initiatives that enable individuals to live more independent and fulfilling lives. This opportunity is perfect for motivated leaders passionate about public transit and committed to operational excellence in a growing company that values each employee’s contribution.

Job Requirements

High school diploma or G.E.D
2-5 years of management or supervisory experience in transit operations
Experience managing teams of 10-40 employees
Experience overseeing contract compliance
Valid current driver's license
Knowledge of ADA, DOT, FTA regulations
Strong interpersonal and communication skills
Ability to analyze data and reports
Proficient with computerized transit routing systems
Ability to manage budgets and staffing
Strong problem-solving and organizational skills
Ability to maintain confidentiality

Job Qualifications

High school diploma or G.E.D
At least 2-5 years of experience managing or providing key leadership / Supervisory support for a small sized transit location
Experience managing or providing support for a site of up to 10 - 40 employees
Experience monitoring the delivery of contractual services
Must possess a valid current driver's license
Must possess excellent interpersonal skills and ability to work with a variety of people and job positions
Ability to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelines
Ability to acquire in-depth knowledge of computerized transit routing systems
Data analysis
Exceptional interpretation and problem solving skills
Ability to schedule, organize and prioritize multiple tasks
Understanding of budget and cost analysis
Moderate to advanced computer skills
Ability working with data reporting and analytics
Knowledge of ADA, DOT, FTA regulations
Ability to establish key processes and procedures
Ability to maintain high level of confidentiality
Previous management experience in the Para-Transit or livery industries preferred
Prior contract and or project management experience preferred

Job Duties

Contract oversight and facilitation of client needs with anticipation of growth
Identify potential risk and develop resolution processes
Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness
Development of or oversight of documentation or work plans as required or needed
Employee training and development
Thorough understanding of the contract, MTM Transit policies and employee handbook guidelines
Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place
Act as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely manner
Act in a consultative manner, developing and presenting annual plan reviews
Provide education and information to client regarding MTM Transit procedures, services available, and changes within the Para-Transit industry
Maintain a “Safety First” attitude with client and personnel
Good understanding of local climate needs and issues pertaining to the passenger transportation industry
Thorough understanding of ridership policies to ensure smooth transportation services
Capability of addressing any questions / concerns regarding site transit program
Maintain all employee and vehicle files in accordance with FTA and DOT guidelines
Develop and maintain thorough knowledge of MTM Transit departments and compliance programs within each
Monitor performance of direct reports and provide coaching and guidance
Oversight of Federally mandated Drug and Alcohol program
Perform additional duties as assigned or required