General Manager

Jersey Mike's Subs is a leading fast-casual restaurant chain known for its commitment to delivering high-quality, fresh, and delicious sub sandwiches to its customers. As a brand that values culture, customer satisfaction, and operational excellence, Jersey Mike's has established itself as a popular destination for both families and individuals seeking a fast yet enjoyable dining experience. With a widespread presence and a reputation built on consistent service, quality food, and community involvement, Jersey Mike's Subs continues to expand its footprint across various locations.

The role of General Manager at Jersey Mike's Subs is a pivotal leadership position that embodies the brand's commitment to exceptional customer service and operational efficiency. This full-time role requires a passionate individual who upholds the brand’s culture and standards passionately while demonstrating strong leadership skills and a robust work ethic. The General Manager is responsible for overseeing the day-to-day operations of the assigned restaurant location, managing a diverse team of staff, and ensuring that customer satisfaction remains the highest priority. By managing operational details ranging from food quality to safety and cleanliness, this role is central to achieving company goals and advancing the brand’s reputation.

The General Manager's responsibilities extend beyond routine oversight to include developing and coaching the management team, implementing company policies, and leading efforts to improve service delivery and operational efficiency. A successful candidate will be an insightful decision-maker who prioritizes staff development and productivity, ensuring a positive guest experience and fostering a team environment where employees are motivated and capable. Through effective management of labor and product costs, as well as staff training and community involvement, the General Manager plays a crucial role in driving sales growth and supporting the company’s long-term success.

A unique aspect of this role is the comprehensive Manager in Training program, which all new hires or promoted General Managers must complete. This program ensures that leaders are well-equipped with the knowledge and skills necessary to excel in their positions. It includes an 8-10 week (360-hour) training at certified locations, possibly involving travel, which culminates in readiness to lead a location independently.

Overall, the General Manager position at Jersey Mike's Subs is designed for experienced leaders who are eager to contribute to a thriving brand environment, develop their teams, and drive business growth. This role requires excellent interpersonal and organizational skills, the ability to work in a fast-paced setting, and a dedication to maintaining the highest standards of quality and customer service. Those choosing this career path will find a rewarding opportunity to make an impact in a dynamic and expanding company.