Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
performance bonuses
Job Description
Urban Air Adventure Parks is a leading indoor adventure park company and the largest operator in the world, headquartered in Dallas. As the pioneer of the adventure park concept, Urban Air provides a world-class experience for families and groups seeking fun, active entertainment in a safe and exciting environment. Urban Air focuses on delivering innovative and engaging attractions that motivate kids to aim higher and achieve their goals while enjoying memorable adventures. The company prides itself on creating welcoming spaces that foster community connection, fun, and development for guests of all ages. Urban Air Milltown embodies these values with a commitment to high-quality entertainment and guest satisfaction.
Urban Air Milltown is currently seeking a General Manager to lead, inspire, and manage the daily operations of their facility. This role is pivotal in ensuring the park maintains a positive, fun culture while achieving its business goals. The General Manager will be responsible for providing overall leadership, vision, and strategy aligned with company initiatives, focusing on team development, operational excellence, and guest experience. This full-time position offers an exciting opportunity to manage a dynamic team, implement effective training and recognition programs, and uphold impeccable safety and cleanliness standards. The successful candidate will have direct influence over all operational facets including food and beverage services, attractions, and property management to meet financial targets and ensure a superior guest experience.
The General Manager will cultivate a motivated and accountable workforce by mentoring staff members and creating a strong team environment that emphasizes exceptional customer service. This includes hiring, training, and developing staff, as well as identifying potential leaders within the team through programs for Area Leads and Certified Trainers. The role requires a high level of communication and motivational skills to lead managerial staff and maintain employee morale. Additionally, the General Manager will be actively engaged in community outreach to maintain a positive brand presence locally. Operationally, maintaining a safe, clean, and secure environment is paramount, along with continuous improvement of operational standards through detailed execution and staff performance management. The General Manager will also oversee labor management, ensuring appropriate staffing levels that balance customer experience and budget constraints.
Ideal candidates will possess extensive experience in hospitality, particularly in environments such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants. Proven leadership experience with a minimum of three years in facility operations and management is required. Urban Air Milltown values professional, energetic individuals who display self-motivation and the ability to motivate others. The successful candidate will be adaptable, enthusiastic about the business, and demonstrate excellent communication skills. The role places significant importance on developing young staff members, many of whom may be entering the workforce for the first time, by providing them with guidance and growth opportunities to enhance both their professional and personal skills. This leadership role requires someone who truly values guests and staff, ensuring they receive the best possible experience every day while managing the business effectively.
If you are a vibrant leader passionate about delivering exceptional customer service and fostering a positive, safe, and fun environment, we encourage you to apply now and join the Urban Air Milltown team. This role offers the chance to leave a lasting impact on the community while advancing your leadership career within a top-tier entertainment company.
Urban Air Milltown is currently seeking a General Manager to lead, inspire, and manage the daily operations of their facility. This role is pivotal in ensuring the park maintains a positive, fun culture while achieving its business goals. The General Manager will be responsible for providing overall leadership, vision, and strategy aligned with company initiatives, focusing on team development, operational excellence, and guest experience. This full-time position offers an exciting opportunity to manage a dynamic team, implement effective training and recognition programs, and uphold impeccable safety and cleanliness standards. The successful candidate will have direct influence over all operational facets including food and beverage services, attractions, and property management to meet financial targets and ensure a superior guest experience.
The General Manager will cultivate a motivated and accountable workforce by mentoring staff members and creating a strong team environment that emphasizes exceptional customer service. This includes hiring, training, and developing staff, as well as identifying potential leaders within the team through programs for Area Leads and Certified Trainers. The role requires a high level of communication and motivational skills to lead managerial staff and maintain employee morale. Additionally, the General Manager will be actively engaged in community outreach to maintain a positive brand presence locally. Operationally, maintaining a safe, clean, and secure environment is paramount, along with continuous improvement of operational standards through detailed execution and staff performance management. The General Manager will also oversee labor management, ensuring appropriate staffing levels that balance customer experience and budget constraints.
Ideal candidates will possess extensive experience in hospitality, particularly in environments such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants. Proven leadership experience with a minimum of three years in facility operations and management is required. Urban Air Milltown values professional, energetic individuals who display self-motivation and the ability to motivate others. The successful candidate will be adaptable, enthusiastic about the business, and demonstrate excellent communication skills. The role places significant importance on developing young staff members, many of whom may be entering the workforce for the first time, by providing them with guidance and growth opportunities to enhance both their professional and personal skills. This leadership role requires someone who truly values guests and staff, ensuring they receive the best possible experience every day while managing the business effectively.
If you are a vibrant leader passionate about delivering exceptional customer service and fostering a positive, safe, and fun environment, we encourage you to apply now and join the Urban Air Milltown team. This role offers the chance to leave a lasting impact on the community while advancing your leadership career within a top-tier entertainment company.
Job Requirements
- Experience in hospitality industry
- Minimum 3 years of facility operations and management experience
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to maintain professionalism under pressure
- Adaptable and flexible to changing business needs
- Positive attitude and energy
- Ability to work in a fast-paced environment
Job Qualifications
- Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants
- 3+ years of experience in Facility Operations and Management required
- Demonstrated ability in developing team members in areas of responsibility
- Must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude
- Adaptability, flexibility, and general enthusiasm for the business
- Strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- Ability to establish working relationships with all employees, management, and vendors
- Ability to maintain and project professionalism, internally and externally, at all times
Job Duties
- Hire, train, and provide mentorship to the staff to further develop their skills
- Cultivate a team environment that provides exceptional customer service
- Implement and execute all staff training programs
- Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
- Lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
- Ensure execution of all employee recognition and incentive programs as documented
- Maintain a strong community presence through partnership with community and business organizations
- Maintain a safe, clean, and secure environment for all guests and staff
- Responsible for all aspects of the operation including food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
- Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
- Provide direction to the management team and ensure all staff members perform at a consistently high level
- Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operation standards
- Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
- Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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