General Manager

Crowley, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Job Description

Our company operates a well-established restaurant that prides itself on both exceptional service and quality. We have created an inviting atmosphere where guests feel welcomed and satisfied through memorable dining experiences. As a leader in the hospitality industry, the restaurant continues to grow by focusing on maintaining high standards of food and beverage quality, superior customer service, and efficient operations management. Our team is composed of motivated, professional associates dedicated to delivering excellence every day, making our establishment a popular choice among locals and visitors alike.

The role of Restaurant General Manager is a critical leadership position entrusted with the overall responsibility for daily operations of the restaurant. This includes driving sales growth, managing inventory and labor costs, ensuring quality standards are consistently met or surpassed, and maintaining sanitation compliance. The Restaurant General Manager leads a team of associates to work collaboratively and efficiently, fostering a culture of accountability and high performance aligned with the restaurant's and brand's goals.

The general manager will use strong interpersonal and communication skills to motivate and empower team members, implement strategic improvements, and make sound decisions that promote both customer satisfaction and business profitability. They are also responsible for recruiting and developing staff, conducting performance reviews, and handling disciplinary measures if necessary, ensuring a professional and productive work environment. With a high level of energy, detail orientation, and organizational skills, the Restaurant General Manager must maintain operational excellence while upholding safety and compliance standards.

Additionally, the position requires adaptability and leadership in managing change, a deep understanding of financial and time resource management, and proficiency in Microsoft Office tools for effective reporting and administrative tasks. Flexibility in working hours is essential, along with occasional travel for off-site meetings. The role demands physical stamina for lifting, bending, and frequently standing or walking throughout the restaurant. Ultimately, this position is designed for an individual ready to take on the challenge of leading a dynamic team in a fast-paced hospitality environment to deliver exceptional guest experiences while achieving business success.

Job Requirements

High school diploma or equivalent
Minimum two years leadership experience in restaurant, hospitality or retail
Proven ability in managing financial outcomes
Experience in staff recruitment and development
Strong communication and interpersonal skills
Proficiency in Microsoft Office
Ability to lift up to 75 pounds
Flexible working hours including potential days and evenings
Willingness to travel occasionally for meetings
Ability to stand and walk for extended periods
Capability to bend, kneel, crouch and perform other physical tasks as required

Job Qualifications

Complex problem-solving skills
Sound judgment and decision making
Time and Financial Resource Management
Ability to lead with respect and integrity
Detail-oriented and organized
The ability to lead a team and function within a team
Strong interpersonal and communication skills, both verbal and written
Maintaining a high performance and accountable culture
Ability to motivate and empower a team to deliver the best
Possess strong change management skills
Self-driven and flexible
Microsoft Office Suite proficiency
50+ hours per week (days and hours dependent on business needs, therefore flexibility is required to address urgent matters, as needed)
High School Diploma or equivalent
Has a minimum of two (2) years in a leadership role in the restaurant, hospitality or retail industry, with responsibility for both financial outcomes and direct reports

Job Duties

Summary: The Restaurant General Manager has overall responsibility for the day to day operations of the assigned restaurant, including: sales building, inventory and labor controls, quality of product and service and sanitation
The Restaurant General Manager directs all activities related to the associates, ensuring their ability to perform as a team and achieve the goals for the restaurant and the brand
Ensure restaurant achieves both financial commitments and guest satisfaction goals
Maintain a high energy attitude to motivate associates and satisfy guest needs
Ensures food, beverage and service quality meet or exceed standards
Recruit, interview, hire and conduct performance appraisals for associates
Responsible for development and succession planning for associates
Provide disciplinary action for associates and terminations, when applicable
Ensure direct reports perform all assigned job duties in a prompt and accurate manner
Ensures preparation and submission of all required paperwork, all cash handling procedures are followed, restaurant assets are maintained and controlled, inventories of food/beverage and small wares are controlled, compliance with all local, state and federal laws, as well as compliance with all company policies
Analyzes systems, procedures and business trends, provides strategic guidance for development and improvement of all restaurant operations
Ensures a safe working and customer experience environment by facilitating safe working behaviors for all associates
Other duties, as needed
Lift, move or carry up to 75 pounds
Bend or twist body, keep and regain balance, kneel, crouch, stoop and crawl
Repetitive motions, use of hands to handle, control and feel objects or tools, frequent time standing and walking
Occasional travel for off-site meetings