Dunkin' logo

General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $50,400.00 - $75,300.00
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Work Schedule

Flexible
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts

Job Description

Dunkin' is a globally recognized quick-service restaurant brand known for its delicious coffee, baked goods, and a variety of breakfast and snack options. Operating thousands of locations worldwide, Dunkin' strives to deliver high-quality products and exceptional customer experiences while maintaining strong community connections. As a franchise-driven establishment, each Dunkin' restaurant operates under the guidance of franchisees who manage daily operations with support from the franchisor and corporate standards. Dunkin' prides itself on a vibrant, welcoming environment where customers enjoy timely service and a friendly atmosphere.

The role of a Restaurant Manager at Dunkin' is vital to the success of each restaurant location. This position requires a dedicated and dynamic leader who can ensure operational excellence while fostering a positive and productive work culture. The Restaurant Manager is entrusted with overseeing all aspects of the restaurant operations, including staffing, training, guest satisfaction, compliance with health and safety regulations, inventory and cash management, and implementing company standards. The manager must also drive profitability by controlling costs and increasing sales through effective operational strategies.

This full-time role demands a hands-on approach where the manager is able to perform any team member task and lead by example. Responsibilities span from recruitment and training to conflict resolution and team motivation. A Dunkin' Restaurant Manager works closely with the franchisee's policies and procedures, collaborating with the broader Inspire Brands' Field Operations team, ensuring that the restaurant remains aligned with brand vision while adapting to local market needs. Success in this role hinges on strong leadership, business acumen, excellent communication skills, and a commitment to customer service.

Dunkin' offers career growth potential and a supportive work environment that values employee development, teamwork, and innovation. If you have a passion for hospitality, leadership capabilities, and a desire to contribute to a renowned brand, this Restaurant Manager opportunity provides a rewarding platform to lead a team and make a tangible impact on the restaurant's success.

Job Requirements

  • Basic computer skills
  • Fluent in spoken and written English or the predominant language in your market
  • Basic math and financial management
  • Previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership
  • College degree preferred

Job Qualifications

  • Basic computer skills
  • Fluent in spoken and written English or the predominant language in your market
  • Basic math and financial management
  • Previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership
  • College degree preferred

Job Duties

  • Able to perform all responsibilities of restaurant team members
  • Recruit, hire, train and supervise restaurant team members, including shift leaders, team members, bakers and other support staff
  • Foster a positive work environment by promoting teamwork, providing coaching and feedback and resolving conflicts
  • Implement training programs to enhance team member skills and performance
  • Lead by example, demonstrating a strong work ethic, professionalism, and adherence to company values
  • Oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and following of brand standards and systems
  • Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards

Job Criteria

Experience

Mid Level (3-7 years)


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