General Manager

Manor, TX, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee discount

Career development opportunities

Paid holidays

Job Description

Ulta Beauty is the largest North American beauty retailer and the premier destination for cosmetics, fragrance, skincare products, hair care products, and salon services. Operating both in physical stores and online, Ulta Beauty offers more than 25,000 products from around 500 well-established and emerging beauty brands, covering all price points and categories. This extensive product range includes Ulta Beauty's own private label, adding a unique touch to its portfolio. Every Ulta Beauty location features a full-service salon offering hair, skin, brow, and makeup services, combining retail with experiential beauty care under one roof. This approach makes Ulta Beauty a one-stop shop for beauty enthusiasts who seek quality, variety, and professional services. Ulta Beauty prides itself on its commitment to transforming the world one shade, one lash, and one cut at a time, emphasizing the power of beauty as a transformational force. The company culture thrives on energy, passion, and excitement, fostering an environment where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences for customers.\n\nIf you are looking for a workplace with a greater purpose—a place where vision, mission, and lived values are front and center—Ulta Beauty invites you to be part of a team where voices are heard, contributions are valued and recognized, and growth opportunities abound. The company is dedicated to building an inclusive, diverse, and engaging culture where every employee is empowered to bring their unique talents and perspectives to the table. The possibilities at Ulta Beauty are truly beautiful, making it a compelling place to grow a career in the beauty retail industry.\n\nThe General Manager (GM) role at Ulta Beauty is a vital leadership position responsible for steering the performance and success of a single retail store, including its salon services. The GM is accountable for leading a team of managers and associates, driving sales growth, controlling expenses, and delivering exceptional guest service. This role demands a strong passion for process excellence and results, alongside the capability to lead, influence, and develop talent effectively. As a GM, you champion Ulta Beauty's mission, vision, and values while promoting a culture of accountability and operational excellence. You will manage performance metrics such as sales, service quality, payroll, shrinkage, and omni-channel initiatives to meet or exceed company goals.\n\nPeople management is a core aspect of this role. The GM is responsible for attracting, hiring, developing, and retaining a diverse and talented team that embodies the Ulta Beauty brand. You will foster an inclusive, collaborative work environment that encourages associate engagement, growth, and development. This includes conducting training, providing coaching and feedback, managing performance reviews, and succession planning to drive sales performance and team success. Additionally, you will lead by example in communication, goal setting, and teamwork, ensuring that business strategies align with store objectives.\n\nOperationally, the GM ensures compliance with company policies, procedures, and standards, including dress code and safety regulations. You will manage daily store processes like scheduling, task management, asset protection, inventory control, cash management, and loss prevention. Proactively addressing operational issues and leveraging technology and company programs are crucial to continuously improving store performance. Communication with field leadership about business trends, operational challenges, merchandise needs, and the competitive landscape will inform decisions and store strategies. Overall, the General Manager role at Ulta Beauty provides an exciting opportunity for driven leaders passionate about beauty and retail to make a tangible impact while enjoying a dynamic and supportive work environment.

Job Requirements

Work a flexible, full-time schedule including days, evenings, weekends, and holidays
Must be available to close the store at least once per week
Attend corporate meetings and conferences including travel and overnight stays
Maintain valid identification for airline travel
Frequent use of computer, telephones, and office supplies
Continuous mobility during shifts including bending, pushing, reaching, twisting, walking, lifting up to 25 lbs
Ability to perform essential job functions with or without reasonable accommodation

Job Qualifications

Bachelor's degree preferred
3-5+ years of fast-paced retail management or relevant experience
Proven success in financial management including top-line sales, payroll, and expense control
Experience in retail management with inventory monitoring, operational excellence, service culture, and merchandising
Leadership experience attracting, developing, and motivating teams and managing change
Proficient with Point of Sale systems, Microsoft Office, and Apple devices
Excellent written and verbal communication skills
Strong collaboration, interpersonal, and organizational skills
Ability to work under pressure and adapt flexibly

Job Duties

Promote a culture of accountability to meet or exceed sales, service, payroll, omni-channel, and retail shrink goals
Drive company profitability through operational excellence, top-line sales growth, and expense control
Leverage store forecast and payroll budgets to maximize productivity and achieve sales and payroll goals
Address issues from financial and operational reports, store visits, and audits to meet company goals
Perform makeup applications, skincare analysis, and product demonstrations to enhance guest experience
Attract, hire, and retain diverse, top talent and manage staffing needs
Lead manager and associate development including training, coaching, feedback, performance reviews, succession planning, and individual development plans