General Manager

Caribou Coffee is a renowned specialty coffee and espresso retailer committed to creating day-making experiences that spark a chain reaction of GOOD. Known for its warm and welcoming atmosphere, Caribou Coffee places emphasis on its core values: Team, Guest, Business. These values are at the forefront of the company’s culture and daily operations, fostering an environment where employees can be themselves, make a meaningful impact in their communities, build lifelong relationships, and serve some of the best coffee around. Founded with a passion for great coffee and community engagement, Caribou Coffee operates across multiple locations providing exceptional customer service and quality beverages. The company prides itself on nurturing a positive and engaging work environment for all team members.

The General Manager position at Caribou Coffee is a pivotal leadership role responsible for overseeing the financial performance and operational excellence of the store. The General Manager ensures that the store runs smoothly by maintaining strong team engagement and cultivating a healthy work culture where clear roles and responsibilities are understood. This role demands effective leadership in setting expectations, holding team members accountable, and fostering a team environment dedicated to delivering a superior guest experience. The General Manager is expected to maximize sales and traffic growth opportunities while inspiring and empowering the team to align with Caribou’s core values: Team, Guest (and Quality), and Business. They are instrumental in bringing Caribou’s purpose to life by creating positive day-making experiences that encourage goodwill within the community and among guests.

In this role, the General Manager focuses on several key responsibilities including ensuring that the store is adequately staffed and schedules are managed efficiently to meet customer demand. Developing creative strategies to enhance team member engagement, supporting continuous growth and development, and maintaining compliance with company policies and safety standards are essential. This position also includes leadership in guest services by driving initiatives to improve satisfaction, speed of service, and customer loyalty. Financial management is a critical component of the role; the General Manager oversees budgeting, inventory management, and operational expenses to promote profitability and sustainable growth. Demonstrated ability to analyze financial trends and adjust operations strategically to boost sales and manage costs is required.

Additionally, the role involves managing supply chain processes to ensure timely replenishment of stock and efficient allocation of resources. The General Manager also creates an energetic and enthusiastic atmosphere focused on achieving sales goals and operational excellence. Maintaining rigorous standards in food safety, sanitation, and health protocols is a priority. The position requires flexibility in work hours, including early mornings, evenings, weekends, and holidays, to meet the dynamic needs of the store. The ideal candidate will embody Caribou Coffee’s core values by supporting one another, making work fun, being authentic, taking ownership, and serving with love. Full-time employment with potential benefits is offered as part of this role, emphasizing the company’s dedication to fostering a supportive and rewarding workplace for its employees.