General Manager

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers globally, known for its commitment to a Judgement Free Zone(R) that welcomes members of all fitness levels. With over 2,000 locations spread across all 50 states in the U.S., as well as in the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico, and Australia, Planet Fitness has built a reputation for offering an affordable, high-quality fitness experience in a welcoming environment. The company's mission focuses on inspiring and motivating members rather than just offering a brand or standard fitness model, emphasizing a more inclusive and supportive atmosphere that appeals to a diverse clientele.

Planet Fitness franchise locations operate with a level of independence from the corporate headquarters (PFHQ). Employees at these franchises are employed directly by the franchisees, who are responsible for managing employment practices and compliance with all relevant labor laws. PFHQ does not control the day-to-day employment terms or conditions, ensuring that each local franchise can adapt to meet the needs of its community while maintaining the brand's overall values.

The Club Manager position at Planet Fitness requires a dynamic and experienced leader who will oversee all aspects of club operations to ensure a financially successful and member-friendly environment. The primary role is to sustain a welcoming, positive, and motivating atmosphere within the club while delivering superior customer service that aligns with Planet Fitness’s Judgement Free philosophy. The Club Manager will be responsible for recruiting, hiring, training, and developing a high-performing staff including Assistant Managers, Member Service Representatives, Trainers, and Custodians. This team leadership role involves managing daily schedules and ensuring that all shifts are effectively covered.

Furthermore, the Club Manager must lead by example, holding themselves and their team accountable to the company’s values and goals through ongoing coaching and training. Key administrative duties such as processing payroll, managing disciplinary actions, and resolving employee issues fall under the Club Manager’s purview, highlighting the importance of strong interpersonal and leadership skills. They are also expected to participate actively in front desk activities, including answering member phone calls, facilitating membership sign-ups, conducting tours, and handling member requests or concerns directly.

Operational responsibilities extend to ensuring the gym opens and closes promptly, overseeing the facility's cleanliness and maintenance, and prioritizing the safety of employees, members, and club property. The Club Manager will coordinate timely equipment repairs and must be involved with marketing efforts by making sure that staff is informed and trained on current promotions. Financial tasks such as authorizing expenditures and refunds, making daily bank deposits, preparing human resource forms, and tracking club statistics and reports are also essential aspects of the role.

A successful candidate for this position will demonstrate superior customer service skills, ideally with experience in the fitness industry—particularly experience working as an Assistant Manager at Planet Fitness. They will be hardworking, enthusiastic, and energetic, with a strong ability to resolve problems diplomatically and effectively. Basic computer skills, including proficiency with Microsoft Office, are required. Due to the nature of the job, a current CPR certification is mandatory. Employees should be at least 18 years old and hold a high school diploma or GED equivalent.

Physically, the Club Manager must be prepared to stand and walk for extended periods, communicate frequently in person and by phone, occasionally lift up to 50 pounds, and handle some exposure to toxic chemicals used in facility maintenance. This demanding but rewarding role offers the opportunity to make a direct impact on members’ lives by fostering an inclusive, supportive, and positive fitness culture. Joining Planet Fitness means becoming part of a fun-loving team of motivated individuals dedicated to changing lives by promoting health and wellness in a way that anyone can feel comfortable and confident about their fitness journey.