General Manager

Weslaco, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $46,700.00 - $69,900.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

performance bonuses

Career development opportunities

Job Description

Wingstop is a renowned restaurant chain specializing in flavorful chicken wings and delicious menu offerings. Known for its commitment to quality, innovation, and exceptional customer service, Wingstop has established itself as a favorite destination for wing lovers across the nation. With a strong focus on creating a welcoming and dynamic environment, Wingstop emphasizes the importance of team culture, operational excellence, and leadership development. The company has built a reputation for not only serving great food but also fostering a supportive workplace where employees can grow and succeed. This family-friendly restaurant chain operates numerous locations, each dedicated to delivering a world-class dining experience consistent with the Wingstop mission to Serve the World Flavor.

The General Manager role is a pivotal leadership position within Wingstop, tasked with overseeing the overall operations and performance of an individual restaurant. This full-time position demands a versatile leader who can provide both strategic and tactical direction, ensuring the restaurant meets its financial goals while also cultivating a positive team atmosphere. The General Manager is responsible for hiring, training, and developing staff members who are passionate about food, service, and the Wingstop brand. In addition to managing daily operations, this role involves driving sales growth, optimizing labor and food costs, maintaining safety and quality standards, and engaging staff through motivation and recognition.

Effective leadership and operational management are critical to success in this role. The General Manager plays a key role in staffing the restaurant efficiently, ensuring that team members receive the proper orientation and training to perform their duties proficiently. By implementing performance plans and conducting regular evaluations, the General Manager supports a high-performing team that embodies the company values. Financial oversight is another core responsibility, including conducting audits, developing business plans, analyzing financial reports, and maintaining control over cash, property, and inventory. Moreover, the General Manager ensures that all maintenance and safety standards are met, working closely with the Facilities Department and utilizing corporate support resources when necessary.

This role requires a leader who combines a passion for hospitality with strong business acumen, excellent communication skills, and the ability to thrive in a fast-paced environment. The General Manager must be adaptable, committed to continuous improvement, and capable of inspiring a diverse crew. Flexibility in working hours, including mornings, evenings, weekends, and holidays, is essential to meet operational needs. Overall, the General Manager serves as both an ambassador of the Wingstop brand and a cultural leader, dedicated to delivering memorable guest experiences and advancing the mission to Serve the World Flavor with enthusiasm and integrity.

Job Requirements

Minimum of high school diploma or GED required
some college preferred
must be 18 years of age or older
proficient in Microsoft Office (Word, Excel, Outlook)
able to adapt to new systems quickly

Job Qualifications

Minimum of 5 plus years of previous food service, retail or restaurant supervisory experience
proficiency in analyzing profit and loss statements and overall financial performance
demonstrated ability in recruiting and selecting team members
knowledge of labor laws
strong written and verbal communication skills
initiative and assertiveness
strong interpersonal and conflict resolution skills
strong leadership skills and ability to manage, train, develop and motivate a diverse crew
passionate about hospitality and serving the guest
ability/flexibility to work 50 to 60 hours per week including mornings, evenings, weekends and holidays
ability to problem solve
ability to accept feedback and willingness to improve
ability to set goals, create action plans, and implement those plans
ability to measure performance, subjectively and objectively
cultivate attractive culture within the restaurant
ambassador and representative of the culture of the brand and mission to Serve the World of Flavor

Job Duties

Staff the restaurant timely and efficiently with carefully selected team
ensure the restaurant environment is safe at all times for both team members and guests
oversee the correct facilitation of the orientation and onboarding process
write and implement or monitor shift leader development and performance plans
make all final hire and separation decisions for restaurant
create team member schedules considering availability, payroll, and overtime
own the performance of the entire team
create the culture in the restaurant through respect, recognition, and reward
audit all facets of operations and develop solutions
understand budget and cost trends affecting operations
create a business plan and perform financial analysis
control cash, property, product, and equipment
build sales, control labor and food costs
maintain operational standards and requirements
identify and communicate maintenance problems
maintain all facilities to company standards
ensure communication is passed from District Manager to team
coach, mentor, and develop team members using company tools
leverage support of the Restaurant Support Center
ensure risk management compliance with company standards